How to Decrease Incident Response Time With Video Surveillance

Whether notifying staff that a delivery truck has arrived earlier than scheduled or a person walks through an empty office after hours, alerts with push notifications can help you visually verify incidents for proactive monitoring and streamlined operations. 

OpenEye Web Services (OWS) alerts grant insight into operational events across your locations. Safety is effectively strengthened by keeping you aware of any unauthorized or suspicious activity at your business, including alerts tied to loitering, license plate recognition, and more. Alerts can also be leveraged to improve operations, whether that’s through monitoring queue lengths to improve speed of service or tracking customer journey. Finally, alerts keep you reliably updated on the health of your system, letting you know when a recorder or camera is down so you can patch security blind spots quickly. Events tied to specific alerts can be viewed online in OWS’ easy-to use cloud portal or configured to notify you in real time via email or mobile. 

Below, we’ll cover the different types of alerts that can be leveraged for your business to help decrease incident response time, as well as enhance workplace operations. 

Video Analytics

Powerful video analytics tools help unlock your system’s full potential. AI-powered video events in OpenEye Web Services reduce false alarms and improve video retention, while also transforming video into actionable intelligence that enables data-driven decisions across your organization. 

Stay alerted on events, including:

• Person and Vehicle: Search for and be alerted on events tied to a person or vehicle to reduce motion events and generate more actionable alerts. 

• Loitering and Line Crossing: Detect objects passing through a virtual line or area as well as loitering for more than a defined period of time. 

• Queue Management: Monitor the number of people in a defined area to better support operations.

• Heat Mapping: Review motion in a defined area to better support operations.

• License Plate Recognition: Be alerted or search on events with vehicles with specific characters on license plates. 

• Audio: Detect high audio levels as well as certain types of audio events such as scream, gunshot, explosion, or breaking of glass. 

• Environmental: Receive events tied to specific environmental events such as vaping, smoke, or temperature. 

Access Control

Alerts can be tied to access control events for video verification of key entrances to your building. You can easily track who is entering at specific points around your property with integrated door readers, as well as monitor whether persons with access are entering the building or if someone with unauthorized access is using a stolen or borrowed key card to enter through doorways. 

Intrusion

Intrusion alerts notify you to the use of alarm panels throughout your building. If an alarm event is triggered, video verification can help you determine if it’s a false alarm or a critical incident. From there, appropriate action can be taken to either notify authorities or simply rearm your system. 

Health and Storage Retention 

OpenEye Web Service’s real-time health monitoring functions keep you abreast of critical issues and potential problems with your video system, including pending hard drive failure, changes in recording retention, network outages, and camera failure or tampering. Keep up to date on the status of your entire surveillance infrastructure with instant alerts and scheduled reports delivered on a weekly or monthly basis. 

Make Surveillance Security More Efficient with Alerts in OWS 

OpenEye Web Services alerts keep you and your business in the know by notifying you to any events you need to have eyes on. By tracking everything from intrusion events to your security system’s health, you can reduce the burden on your IT team while proactively monitoring all sides of your business for faster incident response and decreased false alarms. 

Ready to learn more? Book a demo with us now to find out how alerts in OpenEye Web Services can keep you and your team ahead of any security issues you come across.