Operational Analytics Turn Video Into Smarter, Faster Business Decisions Operational Analytics in OWS (powered by Wobot.ai) allows users to detect, analyze, and report on the events that matter most to their business. Book a Demo Leverage Video Data Advanced Analytics For Business Operations Streamline operations and improve customer service with powerful video analytics that detect the complex behaviors of customers, staff, vehicles and objects to give users access to a wealth of advanced operational intelligence. AI-powered technology delivers important information at a glance while alerting users when critical operational events take place, such as those tied to customer experience or functional processes. Actionable Intelligence Operational Analytics For Business Intelligence Use powerful video analytics in a cloud-managed video surveillance platform to take your business operations to the next level. Vehicle Journey Time Track vehicle journey time across multiple cameras for improved insights. Queue Length Detection Monitor queue length and receive alerts when lines exceed defined limits for proactive response and improved service. Wait Time Improve service speed with alerts when customer wait times exceed expectations. Customer Walk-In Count Understand peak times and improve staffing by tracking customer walk-ins. Heatmapping Visualize where customers spend time to optimize layouts and boost product engagement. Occupancy Measure occupancy trends to gather valuable business intelligence. Unattended Customer Ensure customers are helped in a timely manner with alerts for unattended customers. Business Intelligence Suite More Actionable And Accurate Results Elevate customer experiences, optimize business operations, and enhance processes. Elevate Customer Experience Measure customer experience across queues, wait times, vehicle journey time, and unattended service points to keep service fast and ensure patrons get timely support. Improve Engagement Monitor customer interactions in key areas and set alerts when patrons need assistance, such as when no employee is present at the register. Uncover actionable insights that optimize staffing and deliver more attentive service. Utilize Better Data Tracking Get more accurate customer counts with employee exclusion or use heat mapping to improve operations. Analytic reports can be downloaded in bulk across all locations for additional insights on the go, with AI checklists to help meet industry needs. Receive Alerts Trigger alert notifications from Operational Analytics to act quickly when issues arise, including long wait times, growing queues, or unattended customers at service points. Verticals We Serve Tailored Solutions For Your Industry OpenEye’s experience serving customers across a wide range of industries allows us to tailor our features and integrations to meet the unique needs of your organization. Restaurants Retail Restaurants Keep Them Coming Back Leverage Operational Analytics to track the customer journey, whether time spent by vehicles in drive-thru lanes or customers waiting in line to order or receive food for dine-in. Learn More Retail Improve Experiences and Reduce Shrink Measure all stages of the customer journey from merchandise engagement to wait or dwell times, while getting more accurate people counts with employee exclusion. Learn More Grant Lieberman Director of Technology, Dos Toros "OpenEye Web Services helps our team succeed. It’s super easy to use, it’s an enterprise solution and it’s easy for team members to use. It’s plug and play, easy to add new users and easy to connect to mobile apps." Read Case Study Operational Analytics Resources Blog Improving Speed of Service for Better Customer Satisfaction with Secure Line-Busting Strategies Video analytics enhance your line-busting techniques to save time, money, and deliver a superior customer experience. 7 min read Blog Serving Success Securely: The Crucial Role of Speed of Service in Quick Service Restaurants Cloud video surveillance offers a unique way to combine your quick service restaurants’ security-strengthening efforts with your speed-of-service goals. 11 min read Blog Choosing a People Counting System – How to Pick the Best Solution Learn more about why people counting is so vital to track for your business, as well as how to find the best people counting system. 8 min read See All Resources Get Started Now Book A Demo To See The Next Wave Of Video Surveillance Learn how you can benefit from OpenEye Web Services in a brief demo from our trained security experts. Join others already enjoying OpenEye’s products. Book a Demo
