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Video Solutions For Your Business

Take a closer look at the different capabilities of OpenEye Web Services (OWS) to find the right solution for your business. With a wide range of video viewing, analytics, and management tools, the OWS cloud-managed video management platform scales to meet the demands of your organization.

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Includes:

  • Cloud System Management
  • Health Monitoring
  • Cloud Video Export and Sharing
  • Basic Alerts and Reports
Standard
Get Started

Includes:

  • Cloud System Management
  • Health Monitoring
  • Cloud Video Export and Sharing
  • Alerts and Reports
  • Third-Party Person, Vehicle, Line Crossing Analytics
  • Access and Intrusion Integrations

Includes:

  • Cloud System Management
  • Health Monitoring
  • Cloud Video Export and Sharing
  • Alerts and Reports
  • Third-Party Person, Vehicle, Line Crossing Analytics
  • Access and Intrusion Integrations
  • Third-Party Identity Management

Includes:

  • Cloud System Management
  • Health Monitoring
  • Cloud Video Export and Sharing
  • Advanced Alerts and Reports
  • Third-Party Person, Vehicle, Line Crossing Analytics
  • Access and Intrusion Integrations
  • Third-Party Identity Management
  • Advanced Analytics †
  • Event Cloud Recording
  • Point-of-Sale (POS) Connect
Installation
Max Channels Per Server*
Choose the right license to fit your business needs with the number of video channels supported per server. *Dependent on hardware capabilities. For more information visit https://www.openeye.net/support/system-requirements/
24
128
128
128
Cloud Camera Support
Streamline your security system with cloud cameras that deliver an all-in-one video solution with onboard recording and advanced analytics processing, providing all the benefits of OpenEye Web Services (OWS) in a flexible, serverless architecture.
VM Support
View the virtual machine requirements here: https://www.openeye.net/support/system-requirements
VMware Windows / Hyper-V
VMware Windows / Hyper-V
VMware Windows / Hyper-V
Server OS
View the complete OpenEye System Requirements here: https://www.openeye.net/support/system-requirements/
Linux
Windows / Linux
Windows / Linux
Windows / Linux
Install on Third-Party Hardware
Install OWS on any third-party server or appliance.
Licenses required per Recording Channel (Multisensor Devices)
The ratio of licenses required to support the number of recording channels when deploying third-party multisensor devices.
1:1
1:1
1:1
1:4
Licenses required per Recording Channel (OpenEye Multisensor Devices)
The ratio of licenses required to support the number of recording channels when deploying an OpenEye device.
1:4
1:4
1:4
1:4
Setup & Configuration
Macro Support
OpenEye Web Services supports generating macros based on camera analytic events.
Camera Link**
**Camera Link allows OpenEye users to remotely access the firmware on their cameras directly through the OWS platform. This gives users the ability to configure the camera and update settings without needing to open any ports or change any network security settings.
Sensor & Relay Support
Use sensors or relays to actively manage your business remotely. With the ability to respond to OWS alerts when monitoring video, OWS makes your surveillance system more actionable.
Live View
PTZ & Joystick Control
Manipulate video from your PTZ camera with your cursor or the virtual joystick in the OWS. Save your most commonly used views with PTZ Presets.
Relay video stream connection timeout
The number of minutes upon which the relay stream will timeout when viewing live video.
10 minutes
10 minutes
20 minutes
30 minutes
Event Search
Search for specific events tied to supported analytic types in the desktop or cloud web client to quickly find the video that matters the most.
Object Search
With OWS Object Search, you can easily find when objects are added or removed from a defined area using our free-form tool in the web and desktop client.
Recording
Set maximum storage retention per recorder
OWS allows you to set the maximum storage retention per recorder as required by certain industries and governments.
Set minimum storage retention per camera
OWS allows you to set minimum storage retention per camera for both continuous and motion streams to better manage and optimize your storage.
Cloud Recording
Priority Event Cloud Recording
Record video tied to intrusion alarm events to the cloud automatically, further protecting you from video loss.
Additional Priority Event Types and Storage
Additional storage for priority events further protects you from video loss by triggering event cloud recording for all event types without expiration of the clip.
Coming Soon
Management
Cloud Management
OWS Cloud Management tools provide flexibility while making it easier to manage and secure your business.
Standard
Advanced
Advanced
Advanced
User Permissions & Groups
OpenEye Web Services simplifies user management and permissions by moving them to the cloud. Changes are instantly pushed to all users and user groups making management of large numbers of users simple and pain-free.
Default Groups Only
Recorder Groups
Recorder groups simplify the user management process even further, allowing you to manage alerts, reports and user access for multiple locations, by making changes instantly to all associated accounts.
Remote Client and IP Approved List Controls
Strengthen your cybersecurity practices and create better ease-of-use when users connect from remote clients with approved IP addresses.
Ability to Add Non-Email Users
Create non-email-based user credentials when IT or operational policies prohibits the use of emails.
3rd Party Identity Management
Integrate your third-party, cloud-based identity management with OWS ensuring that the same user access policies and rules are applied consistently across your organization.
Ability to create local users
 Following cybersecurity best practices, with OWS all users are based in the cloud to ensure your system is secure while making it easier to manage.
Health Monitoring
 OpenEye Web Service's real-time health monitoring functions keep you abreast of critical issues and potential problems with your video system including pending hard drive failure, changes in recording retention, network outages, and camera failure or tampering.
Networking
Advanced Network Tools
OWS provides flexible options that fit your surveillance system needs while making it easier to manage and secure your business.
Some
All
All
All
LAN Smart Forwarding
With OWS LAN Smart Forwarding, the remote clients will communicate to the cloud to see if it should attempt to connect to the local IP of the recorder before trying other methods. Each recorder will also send up its local IP to the OWS cloud to be saved in the database to connect locally in the future.
Proxy Support
OWS supports the use of network proxy services to securely aggregate HTTP communication in corporate environments. OWS requires an HTTP 1.2 compliant proxy and can accommodate null or basic authentication.
Bandwidth Management
Optimize your bandwidth usage based on internet speed and camera counts while not sacrificing on video quality.
Audio
IP Audio Recording
 OpenEye supports IP audio recording for OpenEye and other supported camera manufacturers.
Two-Way Audio
OpenEye supports two-way audio in select clients to allow users to listen and talk down to individuals seen on camera remotely.
Mobile App
Immediately respond to mobile push alerts and provide audible deterrence to would be vandals or provide important information to a delivery driver on site after normal business hours.
Cloud Web Client
View live video, search and share video using smart searches all from a web browser – no software to install or update.
Apex Web Client
Two-way audio is not available in the Apex Web Client (via Web Connect).
Desktop Client
Respond to alerts within the Command Station Desktop Client by listening and talking down to individuals seen on camera remotely.
Alerts & Reports
Alerts
OpenEye Web Services Alerts allow you to create alerts based on a broad range of events generated by your system or collected from third-party devices such as alarm panels or external sensors. Alerts are fully customizable with unique filters including duration or frequency and can be scheduled based on hours of operation or days of the week. All license types have access to health and motion alerts. Additional alerts are dependent on analytics or integrations; see the Analytics and OWS Ecosystem Integrations sections for more information.
Health
Monitor a wide range of health events from your recorder and set alerts for notifications in OWS, email or mobile if an issue occurs to help prevent downtime.
Motion
Motion events allow for you to easily find activity when reviewing video. Motion alerts can be set for specific areas and times, making it easier to get notified when it matters most.
Notification Types
With OWS, you can set alert rules for both who should receive them on your team and how they should be received: whether through mobile push notifications, email or within the client.
Some
All
All
All
Push
Receive mobile push notifications of OWS alerts with event details and through the OpenEye iOS or Android mobile app.
Email
Receive email notifications with event details and thumbnail previews based on OWS alerts.
Client
Receive real-time alert notifications within the Command Station Desktop Client with a link to open the live view or playback video for visual verification, ideal for active monitoring.
Alert History
With OWS, you can access your Alert History for six months up to one year based on your license type.
6 Months
1 Year
1 Year
1 Year
Active Alerts
Make your alerts more actionable with the Active Alerts in OWS, helping you differentiate important events. Easily manage alerts in the Active Alert dashboard in the web and desktop clients.
Reports
OWS Reports provide information about the health and status of your video surveillance system as well as valuable business intelligence that can be used by different teams across the organization to improve day-to-day operations.
Some
Some
Some
All
System Summary
Get details on all of your systems in a single report that includes a recorder list, recorder details and an overview of the location, usage and connected devices all in one place.
Inventory
Quickly see details for your recorders and camera settings to identify potential anomalies, out-of-date software or improperly configured systems and cameras, saving time and money on security and policy compliance audits.
Thumbnail (Image Verification)
View thumbnail images from one or more cameras or recorders on specific days and times, on a predefined interval or cadence you set to allow for you to quickly view important areas. Email reminders to view reports can be sent to specific individuals in your organization.
Trend (Alerts Visualization)
The Trend Report shows alerts, generated by one or more Alert Rules, in graphical form to help users more effectively identify patterns or anomalies.
Export & Sharing
Export video to the cloud
Initiate video clip exports to your OWS cloud account directly from supported clients.
Cloud clip storage per device
Available cloud clip storage per device; upgrade options available.
2 GB
4 GB
4 GB
6 GB
Share clips with others via email
Share clips via email to specific recipients from OWS or directly from the remote client.
Track views and downloads
Monitor how many views or downloads each clip has and track individual usage by person shared with. See if a specific user has not viewed a clip or has downloaded it a large number of times.
Share and Manage Groups of Video Clips
Manage and share multiple video clips at once. View, delete, and share multiple clips from anywhere and more easily collaborate with others.
Export video on local system
With OWS you can define what video is saved to your local system to meet your business and storage needs.
Clients
Concurrent Remote Connections*
Maximum concurrent remote connections across clients allowed by license. *Dependent on hardware capabilities. For more information visit https://www.openeye.net/requirements
5
Unlimited
Unlimited
Unlimited
Mobile App
Receive real-time push notifications of alerts with links to event video, pull up a live feed from your cameras, search and export video using smart searches from your mobile device. Available for both iOS and Android.
Cloud Web Client
View live video, search and share video using smart searches all from a web browser – no software to install or update.
Legacy Web Client
View live video, update recorder settings and search and export video using smart searches from a web browser – no software to install or update.
Desktop Client
Designed for multi-site active monitoring, Command Station Desktop Client lets you view and search video from multiple recorders simultaneously using as many as 4 monitors. Features such as maps, search in live and an alert notification manager help security staff quickly respond to events as they happen.
Analytics
OpenEye Native Analytics
OpenEye Web Services' native analytics provides server-side intelligence without the need for processing at the edge.
Some
Some
All
Smart Motion
Analytics-enabled smart motion detects motion events tied to persons and vehicles while eliminating false positives created by reflections, shadows, moving foliage and other items in the environment.
Person / Vehicle
Get notified and quickly view video of events tied to persons and vehicles through OWS server-side analytics.
Line Crossing / Intrusion
Configure your system to be alerted of line crossing or intrusion events with OWS server-side analytics.
3rd Party Edge Video Analytics***
 View our ecosystem partners and the supported events here: https://www.openeye.net/ows/integrations/
Some
Some
All
Area Entered / Area Exited
Area Motion / Change in Area
Camera Out of Focus / Camera Tampering
Line Crossed
Loitering
Person / Vehicle
Queue
Face Detection
Mask Detection
Elevated Skin Temperature
Fog / Smoke
License Plate
3rd Party Edge Audio Analytics***
View our ecosystem partners and the supported events here: https://www.openeye.net/ows/integrations/
All
All
All
Gunshot
Glass Break
Scream
Explosion
OWS Ecosystem Integrations
Central Station / Monitoring
View our ecosystem partners here: https://www.openeye.net/ows/integrations/
Alarm.com
Learn more about the cloud-to-cloud integration between OWS and Alarm.com here: https://www.openeye.net/integrations/adc
Intrusion
View our ecosystem partners and the supported events here: https://www.openeye.net/ows/integrations/
Access Control
View our ecosystem partners and the supported events here: https://www.openeye.net/ows/integrations/
Environmental Sensors
View our ecosystem partners and the supported events here: https://www.openeye.net/ows/integrations/
Identity Management
View our ecosystem partners here: https://www.openeye.net/ows/integrations/
3rd Party OWS Data Feed Access
Send OWS alerts to third-party systems, including central stations, to make your video more actionable. View our integration partners here: https://www.openeye.net/ows/integrations/
OWS Point-of-Sale (POS) Connect
Monthly Subscription Fee
An additional fee may be required for POS Connect based on your OWS license type.
Per Terminal (Register)
Per Terminal (Register)
Per Terminal (Register)
Included with Plus
Transaction History
View transaction history for six months or up to one year depending on your OWS licensing type.
6 months
6 months
6 months
1 year
Transaction Search
Customizable transaction data searches allow you to quickly locate fraud and operational issues impacting profitability. Search for events based on specific transaction criteria including product, tender type, discounts, teller, quantity or dollar value. Save frequently used searches to further streamline the loss prevention investigation process.
Receipt Export
Export and share security video and transaction data with others inside or outside of the organization to streamline investigations.
Client Receipt View
View point-of-sale transaction data and video together in one seamless interface to visually verify and add context to events.
POS Alerts
Set alert rules to receive automatic notifications based on specific transaction criteria such as refunds, voids or discounts.
Standard
Standard
Standard
Advanced
Operational Analytics
Recorder Processing Subscription License
An additional fee is required for Operational Analytics
Per Channel / Per Analytic 720 hours per month
Per Channel / Per Analytic 720 hours per month
Per Channel / Per Analytic 720 hours per month
Per Channel / Per Analytic 720 hours per month
Cloud Processing Subscription License
An additional fee is required for Operational Analytics
Per Channel / Per Analytic Up to 300 hours per month
Per Channel / Per Analytic Up to 300 hours per month
Per Channel / Per Analytic Up to 300 hours per month
Per Channel / Per Analytic Up to 300 hours per month
Installation
Max Channels Per Server*
Choose the right license to fit your business needs with the number of video channels supported per server. *Dependent on hardware capabilities. For more information visit https://www.openeye.net/support/system-requirements/
Cloud Camera Support
Streamline your security system with cloud cameras that deliver an all-in-one video solution with onboard recording and advanced analytics processing, providing all the benefits of OpenEye Web Services (OWS) in a flexible, serverless architecture.
VM Support
View the virtual machine requirements here: https://www.openeye.net/support/system-requirements
Server OS
View the complete OpenEye System Requirements here: https://www.openeye.net/support/system-requirements/
Install on Third-Party Hardware
Install OWS on any third-party server or appliance.
Licenses required per Recording Channel (Multisensor Devices)
The ratio of licenses required to support the number of recording channels when deploying third-party multisensor devices.
Licenses required per Recording Channel (OpenEye Multisensor Devices)
The ratio of licenses required to support the number of recording channels when deploying an OpenEye device.
Setup & Configuration
Macro Support
OpenEye Web Services supports generating macros based on camera analytic events.
Camera Link**
**Camera Link allows OpenEye users to remotely access the firmware on their cameras directly through the OWS platform. This gives users the ability to configure the camera and update settings without needing to open any ports or change any network security settings.
Sensor & Relay Support
Use sensors or relays to actively manage your business remotely. With the ability to respond to OWS alerts when monitoring video, OWS makes your surveillance system more actionable.
Live View
PTZ & Joystick Control
Manipulate video from your PTZ camera with your cursor or the virtual joystick in the OWS. Save your most commonly used views with PTZ Presets.
Relay video stream connection timeout
The number of minutes upon which the relay stream will timeout when viewing live video.
Search
Event Search
Search for specific events tied to supported analytic types in the desktop or cloud web client to quickly find the video that matters the most.
Object Search
With OWS Object Search, you can easily find when objects are added or removed from a defined area using our free-form tool in the web and desktop client.
Recording
Set maximum storage retention per recorder
OWS allows you to set the maximum storage retention per recorder as required by certain industries and governments.
Set minimum storage retention per camera
OWS allows you to set minimum storage retention per camera for both continuous and motion streams to better manage and optimize your storage.
Cloud Recording
Priority Event Cloud Recording
Record video tied to intrusion alarm events to the cloud automatically, further protecting you from video loss.
Additional Priority Event Types and Storage
Additional storage for priority events further protects you from video loss by triggering event cloud recording for all event types without expiration of the clip.
Management
Cloud Management
OWS Cloud Management tools provide flexibility while making it easier to manage and secure your business.
User Permissions & Groups
OpenEye Web Services simplifies user management and permissions by moving them to the cloud. Changes are instantly pushed to all users and user groups making management of large numbers of users simple and pain-free.
Recorder Groups
Recorder groups simplify the user management process even further, allowing you to manage alerts, reports and user access for multiple locations, by making changes instantly to all associated accounts.
Remote Client and IP Approved List Controls
Strengthen your cybersecurity practices and create better ease-of-use when users connect from remote clients with approved IP addresses.
Ability to Add Non-Email Users
Create non-email-based user credentials when IT or operational policies prohibits the use of emails.
3rd Party Identity Management
Integrate your third-party, cloud-based identity management with OWS ensuring that the same user access policies and rules are applied consistently across your organization.
Ability to create local users
 Following cybersecurity best practices, with OWS all users are based in the cloud to ensure your system is secure while making it easier to manage.
Health Monitoring
 OpenEye Web Service's real-time health monitoring functions keep you abreast of critical issues and potential problems with your video system including pending hard drive failure, changes in recording retention, network outages, and camera failure or tampering.
Networking
Advanced Network Tools
OWS provides flexible options that fit your surveillance system needs while making it easier to manage and secure your business.
LAN Smart Forwarding
With OWS LAN Smart Forwarding, the remote clients will communicate to the cloud to see if it should attempt to connect to the local IP of the recorder before trying other methods. Each recorder will also send up its local IP to the OWS cloud to be saved in the database to connect locally in the future.
Proxy Support
OWS supports the use of network proxy services to securely aggregate HTTP communication in corporate environments. OWS requires an HTTP 1.2 compliant proxy and can accommodate null or basic authentication.
Bandwidth Management
Optimize your bandwidth usage based on internet speed and camera counts while not sacrificing on video quality.
Audio
IP Audio Recording
 OpenEye supports IP audio recording for OpenEye and other supported camera manufacturers.
Two-Way Audio
OpenEye supports two-way audio in select clients to allow users to listen and talk down to individuals seen on camera remotely.
Mobile App
Immediately respond to mobile push alerts and provide audible deterrence to would be vandals or provide important information to a delivery driver on site after normal business hours.
Cloud Web Client
View live video, search and share video using smart searches all from a web browser – no software to install or update.
Apex Web Client
Two-way audio is not available in the Apex Web Client (via Web Connect).
Desktop Client
Respond to alerts within the Command Station Desktop Client by listening and talking down to individuals seen on camera remotely.
Alerts & Reports
Alerts
OpenEye Web Services Alerts allow you to create alerts based on a broad range of events generated by your system or collected from third-party devices such as alarm panels or external sensors. Alerts are fully customizable with unique filters including duration or frequency and can be scheduled based on hours of operation or days of the week. All license types have access to health and motion alerts. Additional alerts are dependent on analytics or integrations; see the Analytics and OWS Ecosystem Integrations sections for more information.
Health
Monitor a wide range of health events from your recorder and set alerts for notifications in OWS, email or mobile if an issue occurs to help prevent downtime.
Motion
Motion events allow for you to easily find activity when reviewing video. Motion alerts can be set for specific areas and times, making it easier to get notified when it matters most.
Notification Types
With OWS, you can set alert rules for both who should receive them on your team and how they should be received: whether through mobile push notifications, email or within the client.
Push
Receive mobile push notifications of OWS alerts with event details and through the OpenEye iOS or Android mobile app.
Email
Receive email notifications with event details and thumbnail previews based on OWS alerts.
Client
Receive real-time alert notifications within the Command Station Desktop Client with a link to open the live view or playback video for visual verification, ideal for active monitoring.
Alert History
With OWS, you can access your Alert History for six months up to one year based on your license type.
Active Alerts
Make your alerts more actionable with the Active Alerts in OWS, helping you differentiate important events. Easily manage alerts in the Active Alert dashboard in the web and desktop clients.
Reports
OWS Reports provide information about the health and status of your video surveillance system as well as valuable business intelligence that can be used by different teams across the organization to improve day-to-day operations.
System Summary
Get details on all of your systems in a single report that includes a recorder list, recorder details and an overview of the location, usage and connected devices all in one place.
Inventory
Quickly see details for your recorders and camera settings to identify potential anomalies, out-of-date software or improperly configured systems and cameras, saving time and money on security and policy compliance audits.
Thumbnail (Image Verification)
View thumbnail images from one or more cameras or recorders on specific days and times, on a predefined interval or cadence you set to allow for you to quickly view important areas. Email reminders to view reports can be sent to specific individuals in your organization.
Trend (Alerts Visualization)
The Trend Report shows alerts, generated by one or more Alert Rules, in graphical form to help users more effectively identify patterns or anomalies.
Export & Sharing
Export video to the cloud
Initiate video clip exports to your OWS cloud account directly from supported clients.
Cloud clip storage per device
Available cloud clip storage per device; upgrade options available.
Share clips with others via email
Share clips via email to specific recipients from OWS or directly from the remote client.
Track views and downloads
Monitor how many views or downloads each clip has and track individual usage by person shared with. See if a specific user has not viewed a clip or has downloaded it a large number of times.
Share and Manage Groups of Video Clips
Manage and share multiple video clips at once. View, delete, and share multiple clips from anywhere and more easily collaborate with others.
Export video on local system
With OWS you can define what video is saved to your local system to meet your business and storage needs.
Clients
Concurrent Remote Connections*
Maximum concurrent remote connections across clients allowed by license. *Dependent on hardware capabilities. For more information visit https://www.openeye.net/requirements
Mobile App
Receive real-time push notifications of alerts with links to event video, pull up a live feed from your cameras, search and export video using smart searches from your mobile device. Available for both iOS and Android.
Cloud Web Client
View live video, search and share video using smart searches all from a web browser – no software to install or update.
Legacy Web Client
View live video, update recorder settings and search and export video using smart searches from a web browser – no software to install or update.
Desktop Client
Designed for multi-site active monitoring, Command Station Desktop Client lets you view and search video from multiple recorders simultaneously using as many as 4 monitors. Features such as maps, search in live and an alert notification manager help security staff quickly respond to events as they happen.
Analytics
OpenEye Native Analytics
OpenEye Web Services' native analytics provides server-side intelligence without the need for processing at the edge.
Smart Motion
Analytics-enabled smart motion detects motion events tied to persons and vehicles while eliminating false positives created by reflections, shadows, moving foliage and other items in the environment.
Person / Vehicle
Get notified and quickly view video of events tied to persons and vehicles through OWS server-side analytics.
Line Crossing / Intrusion
Configure your system to be alerted of line crossing or intrusion events with OWS server-side analytics.
3rd Party Edge Video Analytics***
 View our ecosystem partners and the supported events here: https://www.openeye.net/ows/integrations/
Area Entered / Area Exited
Area Motion / Change in Area
Camera Out of Focus / Camera Tampering
Line Crossed
Loitering
Person / Vehicle
Queue
Face Detection
Mask Detection
Elevated Skin Temperature
Fog / Smoke
License Plate
3rd Party Edge Audio Analytics***
View our ecosystem partners and the supported events here: https://www.openeye.net/ows/integrations/
Gunshot
Glass Break
Scream
Explosion
OWS Ecosystem Integrations
Central Station / Monitoring
View our ecosystem partners here: https://www.openeye.net/ows/integrations/
Alarm.com
Learn more about the cloud-to-cloud integration between OWS and Alarm.com here: https://www.openeye.net/integrations/adc
Intrusion
View our ecosystem partners and the supported events here: https://www.openeye.net/ows/integrations/
Access Control
View our ecosystem partners and the supported events here: https://www.openeye.net/ows/integrations/
Environmental Sensors
View our ecosystem partners and the supported events here: https://www.openeye.net/ows/integrations/
Identity Management
View our ecosystem partners here: https://www.openeye.net/ows/integrations/
3rd Party OWS Data Feed Access
Send OWS alerts to third-party systems, including central stations, to make your video more actionable. View our integration partners here: https://www.openeye.net/ows/integrations/
OWS Point-of-Sale (POS) Connect
Monthly Subscription Fee
An additional fee may be required for POS Connect based on your OWS license type.
Transaction History
View transaction history for six months or up to one year depending on your OWS licensing type.
Transaction Search
Customizable transaction data searches allow you to quickly locate fraud and operational issues impacting profitability. Search for events based on specific transaction criteria including product, tender type, discounts, teller, quantity or dollar value. Save frequently used searches to further streamline the loss prevention investigation process.
Receipt Export
Export and share security video and transaction data with others inside or outside of the organization to streamline investigations.
Client Receipt View
View point-of-sale transaction data and video together in one seamless interface to visually verify and add context to events.
POS Alerts
Set alert rules to receive automatic notifications based on specific transaction criteria such as refunds, voids or discounts.
Operational Analytics
Recorder Processing Subscription License
An additional fee is required for Operational Analytics
Cloud Processing Subscription License
An additional fee is required for Operational Analytics
Installation
Max Channels Per Server*
Choose the right license to fit your business needs with the number of video channels supported per server. *Dependent on hardware capabilities. For more information visit https://www.openeye.net/support/system-requirements/
Cloud Camera Support
Streamline your security system with cloud cameras that deliver an all-in-one video solution with onboard recording and advanced analytics processing, providing all the benefits of OpenEye Web Services (OWS) in a flexible, serverless architecture.
VM Support
View the virtual machine requirements here: https://www.openeye.net/support/system-requirements
Server OS
View the complete OpenEye System Requirements here: https://www.openeye.net/support/system-requirements/
Install on Third-Party Hardware
Install OWS on any third-party server or appliance.
Licenses required per Recording Channel (Multisensor Devices)
The ratio of licenses required to support the number of recording channels when deploying third-party multisensor devices.
Licenses required per Recording Channel (OpenEye Multisensor Devices)
The ratio of licenses required to support the number of recording channels when deploying an OpenEye device.
Setup & Configuration
Macro Support
OpenEye Web Services supports generating macros based on camera analytic events.
Camera Link**
**Camera Link allows OpenEye users to remotely access the firmware on their cameras directly through the OWS platform. This gives users the ability to configure the camera and update settings without needing to open any ports or change any network security settings.
Sensor & Relay Support
Use sensors or relays to actively manage your business remotely. With the ability to respond to OWS alerts when monitoring video, OWS makes your surveillance system more actionable.
Live View
PTZ & Joystick Control
Manipulate video from your PTZ camera with your cursor or the virtual joystick in the OWS. Save your most commonly used views with PTZ Presets.
Relay video stream connection timeout
The number of minutes upon which the relay stream will timeout when viewing live video.
Search
Event Search
Search for specific events tied to supported analytic types in the desktop or cloud web client to quickly find the video that matters the most.
Object Search
With OWS Object Search, you can easily find when objects are added or removed from a defined area using our free-form tool in the web and desktop client.
Recording
Set maximum storage retention per recorder
OWS allows you to set the maximum storage retention per recorder as required by certain industries and governments.
Set minimum storage retention per camera
OWS allows you to set minimum storage retention per camera for both continuous and motion streams to better manage and optimize your storage.
Cloud Recording
Priority Event Cloud Recording
Record video tied to intrusion alarm events to the cloud automatically, further protecting you from video loss.
Additional Priority Event Types and Storage
Additional storage for priority events further protects you from video loss by triggering event cloud recording for all event types without expiration of the clip.
Management
Cloud Management
OWS Cloud Management tools provide flexibility while making it easier to manage and secure your business.
User Permissions & Groups
OpenEye Web Services simplifies user management and permissions by moving them to the cloud. Changes are instantly pushed to all users and user groups making management of large numbers of users simple and pain-free.
Recorder Groups
Recorder groups simplify the user management process even further, allowing you to manage alerts, reports and user access for multiple locations, by making changes instantly to all associated accounts.
Remote Client and IP Approved List Controls
Strengthen your cybersecurity practices and create better ease-of-use when users connect from remote clients with approved IP addresses.
Ability to Add Non-Email Users
Create non-email-based user credentials when IT or operational policies prohibits the use of emails.
3rd Party Identity Management
Integrate your third-party, cloud-based identity management with OWS ensuring that the same user access policies and rules are applied consistently across your organization.
Ability to create local users
 Following cybersecurity best practices, with OWS all users are based in the cloud to ensure your system is secure while making it easier to manage.
Health Monitoring
 OpenEye Web Service's real-time health monitoring functions keep you abreast of critical issues and potential problems with your video system including pending hard drive failure, changes in recording retention, network outages, and camera failure or tampering.
Networking
Advanced Network Tools
OWS provides flexible options that fit your surveillance system needs while making it easier to manage and secure your business.
LAN Smart Forwarding
With OWS LAN Smart Forwarding, the remote clients will communicate to the cloud to see if it should attempt to connect to the local IP of the recorder before trying other methods. Each recorder will also send up its local IP to the OWS cloud to be saved in the database to connect locally in the future.
Proxy Support
OWS supports the use of network proxy services to securely aggregate HTTP communication in corporate environments. OWS requires an HTTP 1.2 compliant proxy and can accommodate null or basic authentication.
Bandwidth Management
Optimize your bandwidth usage based on internet speed and camera counts while not sacrificing on video quality.
Audio
IP Audio Recording
 OpenEye supports IP audio recording for OpenEye and other supported camera manufacturers.
Two-Way Audio
OpenEye supports two-way audio in select clients to allow users to listen and talk down to individuals seen on camera remotely.
Mobile App
Immediately respond to mobile push alerts and provide audible deterrence to would be vandals or provide important information to a delivery driver on site after normal business hours.
Cloud Web Client
View live video, search and share video using smart searches all from a web browser – no software to install or update.
Apex Web Client
Two-way audio is not available in the Apex Web Client (via Web Connect).
Desktop Client
Respond to alerts within the Command Station Desktop Client by listening and talking down to individuals seen on camera remotely.
Alerts & Reports
Alerts
OpenEye Web Services Alerts allow you to create alerts based on a broad range of events generated by your system or collected from third-party devices such as alarm panels or external sensors. Alerts are fully customizable with unique filters including duration or frequency and can be scheduled based on hours of operation or days of the week. All license types have access to health and motion alerts. Additional alerts are dependent on analytics or integrations; see the Analytics and OWS Ecosystem Integrations sections for more information.
Health
Monitor a wide range of health events from your recorder and set alerts for notifications in OWS, email or mobile if an issue occurs to help prevent downtime.
Motion
Motion events allow for you to easily find activity when reviewing video. Motion alerts can be set for specific areas and times, making it easier to get notified when it matters most.
Notification Types
With OWS, you can set alert rules for both who should receive them on your team and how they should be received: whether through mobile push notifications, email or within the client.
Push
Receive mobile push notifications of OWS alerts with event details and through the OpenEye iOS or Android mobile app.
Email
Receive email notifications with event details and thumbnail previews based on OWS alerts.
Client
Receive real-time alert notifications within the Command Station Desktop Client with a link to open the live view or playback video for visual verification, ideal for active monitoring.
Alert History
With OWS, you can access your Alert History for six months up to one year based on your license type.
Active Alerts
Make your alerts more actionable with the Active Alerts in OWS, helping you differentiate important events. Easily manage alerts in the Active Alert dashboard in the web and desktop clients.
Reports
OWS Reports provide information about the health and status of your video surveillance system as well as valuable business intelligence that can be used by different teams across the organization to improve day-to-day operations.
System Summary
Get details on all of your systems in a single report that includes a recorder list, recorder details and an overview of the location, usage and connected devices all in one place.
Inventory
Quickly see details for your recorders and camera settings to identify potential anomalies, out-of-date software or improperly configured systems and cameras, saving time and money on security and policy compliance audits.
Thumbnail (Image Verification)
View thumbnail images from one or more cameras or recorders on specific days and times, on a predefined interval or cadence you set to allow for you to quickly view important areas. Email reminders to view reports can be sent to specific individuals in your organization.
Trend (Alerts Visualization)
The Trend Report shows alerts, generated by one or more Alert Rules, in graphical form to help users more effectively identify patterns or anomalies.
Export & Sharing
Export video to the cloud
Initiate video clip exports to your OWS cloud account directly from supported clients.
Cloud clip storage per device
Available cloud clip storage per device; upgrade options available.
Share clips with others via email
Share clips via email to specific recipients from OWS or directly from the remote client.
Track views and downloads
Monitor how many views or downloads each clip has and track individual usage by person shared with. See if a specific user has not viewed a clip or has downloaded it a large number of times.
Share and Manage Groups of Video Clips
Manage and share multiple video clips at once. View, delete, and share multiple clips from anywhere and more easily collaborate with others.
Export video on local system
With OWS you can define what video is saved to your local system to meet your business and storage needs.
Clients
Concurrent R