Product Warranty Information


OpenEye Hardware Warranty

OpenEye warrants all new products, purchased through authorized OpenEye resellers & distributors, to be free from defects in workmanship and material under normal use for a period of two years after the date of purchase. Any defective product that falls under this warranty will, at OpenEye's discretion, be repaired or replaced at no additional charge. OpenEye may elect to replace defective products with new or factory reconditioned products of equal or greater value. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Exceptions to this are listed below:

  • Three years on all Digital Recorders
  • Three years on all analog and IP fixed cameras

All products shall be covered by a one year advance replacement warranty*. OpenEye will warrant all otherwise out of warranty replacement parts and repairs for 90 days from the date of OpenEye shipment. The above warranty is the sole warranty made by OpenEye and is in lieu of all other warranties by OpenEye express and implied, including without limitation the warranties of merchantability and fitness for a particular purpose. Under no circumstances will OpenEye be liable for any consequential, incidental, special or exemplary damages arising out of or connected with the sale, delivery, use or performance of the product, even if OpenEye is apprised of the likelihood of such damages occurring. In no event shall OpenEye liability exceed the purchase price of the product. This warranty gives you specific legal rights and you may also have other rights which vary from state to state or country to country.

This warranty does not apply to products purchased through unauthorized sales channels. View OpenEye's full policy on unauthorized product sales.

*Requires corresponding security deposit. Advanced Replacement limited to components only outside of the USA and Canada. 


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Last Updated 07/01/2014

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