OpenEye warrants all new OpenEye products, purchased through authorized OpenEye resellers & distributors, to be free from defects in workmanship and material under normal use for a period of two years after the date of purchase. For any defective product that falls under this warranty OpenEye will either elect to repair the defective product or replace it with a new or factory reconditioned product of equal or greater value. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.
Exceptions to this are listed below:
- Three years on all Digital Recorders
- Three years on all analog and IP fixed cameras
All products shall be covered by a one year advance replacement warranty*. OpenEye will warrant all otherwise out of warranty replacement parts and repairs for 90 days from the date of OpenEye shipment.
This warranty does not apply to products purchased through unauthorized sales channels. View OpenEye's full policy on unauthorized product sales.
*Requires corresponding security deposit. Advanced Replacement limited to components only outside of the USA and Canada.