Managed Video Solutions for
OpenEye Web Services reduces shrink, improves customer service, and streamlines operations, through actionable business intelligence, for quick service restaurants nationwide. Our powerful cloud-managed video platform gives you the tools you need to get a better return on your loss prevention efforts and improve security, both cyber and physical. All while reducing the burden on IT and operations.
Fight Fraud and Improve Customer Service with OWS
“Investigations that used to take up to eight hours can now be accomplished in less than two and with much better video quality.”
-Anne Sullivan
Vice President of Asset Protection & Safety, CKE Restaurants, Inc.
Integrate with your
Point of Sale
Using OpenEye loss prevention solutions, restaurants can investigate refund fraud, coupon manipulation, voids, and under-ringing at the Point of Sale. Identify fraud at all levels of your operation, from cashiers to general managers, OpenEye helps set apart intentional fraud from instances of poor operations management. With POS data overlaid on the video it is possible to watch for troublesome operational areas in each store and identify the root cause of an operational deficiency.
Gain Valuable Intelligence
Receive a notification when a site is late to open or closes early, queue lengths at a register are too long, or restricted areas are accessed. Alert notices instantly pull up video on your smart device or PC. OpenEye Web Services can provide valuable real time or retrospective intelligence to help you run your business more efficiently.
Improve Customer Service
Create thumbnail image reports to gain valuable insight into customer readiness, policy compliance, and to verify promotional displays and store signage. Reports can be generated for one camera or dozens spanning multiple sites. Thumbnails can be collected at set intervals or at specific times throughout the day or week.
Video Export and Sharing
Reduce the time you spend managing video incidents. OpenEye Web Services can significantly improve operational efficiencies by centralizing your video exports and making them easier to share. Video events exported to your cloud account can be shared via email with coworkers, law enforcement, HR, or management. You can even enter notes and control whether events can be downloaded by recipients.
Schedule an OWS demoNo Open Inbound Ports
OWS recording software establishes a trusted outbound connection to our cloud servers to manage and authenticate remote communication. This means no open inbound ports, DDNS, or port forwarding to punch holes in your secure firewall. It also means reduced connection issues and burden on your IT department.
Simplify Management
OWS allows you to easily manage hundreds or thousands of locations using centralized user management based in the cloud. There is no software to install on user PCs, add or edit recorder permissions from a remote location, user role-based user groups to standardize operations and any changes are pushed instantly to all your users and devices.
Enhanced Cyber Security
OWS employs the latest in cybersecurity practices like multi-factor authentication, no open inbound ports, fully encrypted communication, and centralized user credentialing to safeguard your branch network and make security compliance easier.
Ensure Usable Video
When You Need it
Automated health monitoring ensures your recorders are working properly and eliminates undetected system failures. Real-time health monitoring keeps you abreast of critical issues and potential problems with your video system including pending hard drive failure, changes in recording retention, network outages, and camera failure or tampering.
Visually verify critical events
Visual verification of events such as theft, fraud, customer complaints, operational issues, workplace accidents, or HR and legal claims can provide critical clarification and significantly reduce your risk. OWS allows you to quickly and efficiently identify critical incidents and export crystal clear high definition video for archival or to share with others.
Fight Fraud and Improve Customer Service with OWS
“It goes without saying that having camera surveillance with OWS has given our company an incredible sense of peace of mind for our management and employee staff.”
-Jason Briseño
Retail Director, Smog City Brewing
Upgrade your Analog System to HD Video
OpenEye’s HD Analog solutions let you easily retrofit existing CCTV installations. Convert them to high definition video and take advantage of the powerful cloud-based features of OpenEye Web Services while drastically reducing the cost to upgrade to HD video and cloud managed security.
Reduce Your IT and Operations Burden
OpenEye Web Services reduces on-site support calls and eliminates recursive tasks like updating forgotten user passwords or entering remote connection settings. Our system is designed to be managed entirely remotely and save you time by not having to drive between sites.
