NAPA Auto Parts Improves Retail Security With OpenEye

For the past 100 years, NAPA Auto Parts has been a staple in the automotive industry. Founded on a mission of improving distribution of auto parts to the people and businesses who relied on cars and trucks for their everyday needs, NAPA Auto Parts has grown to one of the largest automotive networks in the United States. It currently operates over 20,000 NAPA Auto Parts stores and Auto Care centers throughout the country. 

As innovation has often defined its astronomical success, NAPA Auto Parts wanted to ensure it had a video surveillance solution that would help meet the everchanging and complex world of retail security. 

What Is Multi-Location Retail Video Surveillance?

Multi-location retail video surveillance enables retailers to centrally manage video security across stores, warehouses, and other facilities. Cloud-managed platforms can provide remote access, centralized management, intelligent search, proactive alerts, and secure clip sharing to help retail security teams investigate incidents and improve security 

Securing Numerous Locations in a Single Pane of Glass

With theft and other crimes continuing to threaten operations, the NAPA Auto Parts team wanted a solution that would enable proactive response and streamline investigations. The organization began the search for a solution that could provide clear, quality evidence of any incidents that occurred across facilities to improve response times and collaboration with law enforcement. Overnight freight delivery, a key part of NAPA Auto Parts’ operations, presented a particular security challenge. When drivers arrive after hours, they need to be able to access certain areas without being able to roam freely around the facility. As such, NAPA Auto Parts wanted to find a system that could easily track movement around the property to keep assets and locations secured. 

An open platform was another priority for the company. Integrating video security with the organization’s other business solutions would enable greater insight into processes across facilities and further improve security. NAPA Auto Parts also wanted the ability to reach out and receive continuous system support alongside frequent updates to the chosen platform.

Finding an Advanced Cloud Video Surveillance Solution With OpenEye

After seeing the advanced capabilities that OpenEye Web Services (OWS) provided in its easy-to-use, flexible, and scalable platform, Bob Sweeney, Director of Asset Protection at NAPA Auto Parts, decided to select OWS as the company’s chosen surveillance solution. OpenEye enhanced NAPA Auto Parts’ security operations through a variety of advanced capabilities, including proactive alerts, intelligent search, and streamlined sharing options. 

“For our company, reliability is incredibly important when it comes to security. Affordability is incredibly important, dependability is a very important quality, being able to stay ahead is very important. OpenEye has checked all those boxes.”

Bob Sweeney, Director of Asset Protection, NAPA Auto Parts

How NAPA Deployed Cloud Video Surveillance Across Locations

NAPA Auto Parts deployed OpenEye IP cameras, network video recorders (NVRs), and OWS for the organization, which equipped it with everything it hoped to find in the new surveillance system. 

With a cloud solution, NAPA Auto Parts can easily leverage remote access and centralized management for greater visibility across numerous locations. This makes it easier to find the evidence needed and ensure that any incidents encountered can be resolved quickly and effectively. 

Cloud-Managed Video for Retail Security and Investigations

Upon deploying OWS, NAPA Auto Parts has strengthened security across locations through powerful alerts and intelligent search. Alerts in OWS enable NAPA Auto Parts to respond more proactively to critical incidents, helping deescalate situations or prevent cases of theft altogether if possible. Intelligent search features in the cloud surveillance platform allow video of past incidents to be surfaced quickly, with exporting and sharing options helping get video to law enforcement to speed investigations and ensure cases are closed in a timely manner. 

NAPA Auto Parts also now uses an open platform solution capable of combining multiple systems and data points to provide greater insight into operations across facilities. The team has integrated its exception-based reporting solution with video security, providing an additional layer of insight into issues of inventory discrepancy. This helps NAPA Auto Parts improve loss prevention efforts and unlock another efficiency to further streamline investigations. 

Finding Support When NAPA Needs It

NAPA Auto Parts enjoys close collaboration with OpenEye, receiving 24/7 support from team members to assist with any issues. Updates keep the system future-proofed with the latest features, and ongoing feedback and conversation allow input from NAPA Auto Parts to go straight to OpenEye so it can receive a solution finetuned to the organization. 

“[Working with OpenEye] has been a very positive overall experience. The technology has met and exceeded our expectations, and the continuous support has been very strong. It makes us feel like we’re part of the innovation.”

Bob Sweeney, Director of Asset Protection, NAPA Auto Parts

NAPA Auto Parts Strengthens Retail and Warehouse Security With OpenEye

As NAPA Auto Parts continuously modernizes and innovates operations, it plans to leverage AI-powered video analytics solutions in the future to further improve asset protection. With these future goals in mind, the company seeks to identify other security gaps across its numerous locations. 

NAPA Auto Parts has successfully incorporated an advanced cloud-managed video surveillance system across their locations, leading to greater security around the clock and making it easier to ensure customers, employees, and merchandise are protected. 

“Since choosing OpenEye, we’ve seen an improvement in our quality of evidence. It’s easy to find what we need during reviews, as well as for investigations. It’s definitely contributed to case closure rate and success in the criminal justice system.”

Bob Sweeney, Director of Asset Protection, NAPA Auto Parts

FAQs: NAPA Auto Parts Video Security Case Study

How can retailers manage video surveillance across multiple locations?

Retailers can manage video surveillance across multiple locations by using a cloud video security platform. A cloud solution offers centralized management which allows retail businesses to bring multiple locations into a single view to improve site monitoring, security, and operations. 

How does cloud-managed video surveillance improve retail investigations?

Cloud-managed video surveillance improves retail investigations through AI-powered search, exporting, and secure clip sharing options. Intelligent search can surface relevant video in seconds, and secure exporting and clip sharing allow operators to save and share the video with the necessary parties via email for faster transfer of evidence. 

How can video surveillance support retail loss prevention?

Video surveillance can support retail loss prevention through proactive alerting, intelligent search, and point-of-sale (POS) system integration. Alerts tied to AI- and POS-generated events enable teams to respond faster to suspicious transactions or situations, and intelligent search helps surface video quickly to streamline investigations. 

Can retail video surveillance integrate with other business systems?

Retail video surveillance can integrate with other business systems, including POS systems, access control, alarm panels, and more. This is done by using an open platform surveillance solution, as this will allow data points from third-party business and security systems to be tied to video security.