Always-On Support With OpenEye’s AI-Powered Virtual Support Agent

Access instant answers and resolve issues anytime with the AI-powered virtual support agent, available in OpenEye Web Services (OWS) and the OpenEye Knowledge Base, delivering 24/7 assistance for setup, troubleshooting, product information, and everyday security questions. 

Whether you’re an operations manager troubleshooting a recorder connection, a security team member configuring a new camera, or a multi-site operator looking for quick product guidance, the virtual support agent is built to help you find what you need fast, without disrupting your workflow. 

What Is the AI-Powered Virtual Support Agent? 

The virtual support agent is an AI-driven assistant built directly into OpenEye Web Services (OWS) and the OpenEye Knowledge Base. It gives you a smarter, faster way to find the information you need without manually searching through documentation or calling a support team. 

Ask detailed questions in plain language, and the virtual support agent instantly surfaces relevant answers, guides, and Knowledge Base articles, so you spend less time searching and more time getting things done. 

The AI-powered virtual support agent is an extension of the OpenEye support team, using verified sources to ensure accurate and consistent responses. The more it’s used, the more it refines responses based on common user questions and interactions, delivering smarter and more accurate guidance over time. 

What It Means for Your Day-to-Day 

The AI-powered virtual support agent is designed to fit into the way you already work. Here is what you can expect: 

• 24/7 Self-Service Support: Access help anytime, day or night for setup, troubleshooting, and product information through 24/7 virtual assistance. 
• Stay in Your Workflow: Get quick, relevant answers to your questions without leaving the OWS interface by asking detailed questions directly to the virtual support agent. 
• Faster Issue Resolution: Instantly access verified steps and Knowledge Base articles to fix problems without needing to contact a support team.  
• Plain Language Search: Ask questions the way you naturally think about them. There’s no need to know exact article titles or feature names to find what you’re looking for. 

Help Always Within Reach 

Available inside OWS and the OpenEye Knowledge Base, the OpenEye AI-powered virtual support agent is ready to help you find answers, troubleshoot issues, and get product guidance 24/7. To learn more, please visit the OpenEye Knowledge Base page, or book a demo today.