License Agreements


Bundled Perpetual License

A bundled perpetual license is granted in conjunction with an OpenEye server or appliance. A bundled Perpetual license has no expiration date and may be used for the life of OpenEye hardware on which it is installed.

  • Support - Technical support shall be provided to authorized channel partners for 3 years from the date of initial hardware shipment. Technical support is available beyond 3 years for Apex software with a current OWS subscription or SaleGuard software with a current software maintenance agreement (SMA).
  • Apex Upgrades - Users may upgrade to the latest version of Apex software free during the term of their OWS subscription as reflected on the associated commercial invoice.
  • SaleGuard Upgrades - SaleGuard perpetual licenses include a 3-year software maintenance agreement. Users may upgrade to the latest version of SaleGuard software free during this SMA term. Software upgrades are available beyond 3-years subject to the continuous maintenance of a current SMA.
  • OWS Access - Some Apex and SaleGuard functionality is dependent upon maintaining a current OWS subscription or SaleGuard software maintenance agreement. While a user may continue to utilize Apex and SaleGuard software, some functionality will be lost upon the expiration of the associated OWS Subscription or SaleGuard SMA.

A perpetual license is granted to run OpenEye software on a third-party server or appliance. A perpetual license has no expiration date and is transferable between hardware devices during the term of the applicable OWS subscription or SaleGuard software maintenance agreement.

  • Apex Support - Apex technical support shall be provided to authorized channel partners for 1 year from the date of initial activation. Apex technical support is available beyond 1 year for Apex software with a current OWS subscription.
  • Apex Upgrades - Users may upgrade to the latest version of Apex software free during the term of their OWS subscription as reflected on the associated commercial invoice.
  • SaleGuard Support - SaleGuard technical support shall be provided for 3 years from the date of initial activation. SaleGuard technical support is available beyond 3 years for SaleGuard software with a current software maintenance agreement.
  • SaleGuard Upgrades - SaleGuard perpetual licenses include a 3-year software maintenance agreement. Users may upgrade to the latest version of SaleGuard software free during this SMA term. Software upgrades are available beyond 3-years subject to the continuous maintenance of a current SMA.
  • OWS Access - Some Apex and SaleGuard functionality is dependent upon maintaining a current OWS subscription or SaleGuard software maintenance agreement. While a user may continue to utilize Apex and SaleGuard software, some functionality will be lost upon the expiration of the associated OWS Subscription or SaleGuard SMA.

A subscription license is provided to run OpenEye software on any server or appliance. A subscription license expires with the passage of time after which the software may no longer be used. Subscriptions licenses are valid for the duration specified on the associated commercial invoice beginning on the day the software is first activated. Once expired, the software will cease to function until such time the license is renewed.

  • Support - Technical support shall be provided to authorized channel partners during the term of their subscription license.
  • Upgrades - Users may upgrade to the latest version free during the term of their subscription license.

All three license types and OpenEye Software is subject to the OWS Terms of Use Agreement

OpenEye products may include certain open source software. This open source software is governed by the terms and conditions of the applicable open source license, and you are bound by the terms and conditions of the applicable open source license in connection with your use and distribution of the open source software in the product. The open source software, the applicable open source licenses and other open source notices are identified below.

Where specific open source license terms entitle you to the source code of such software, then for at least three years from the purchase date of this product, that source code will be available to you upon request at cost from OpenEye. If you would like a copy on a CD of such open source code in this software, OpenEye will mail to you a CD with such code for $19.99 upon written request. Please send your written request and check payment (payable to OpenEye), together with your name, mailing address, email address, phone number, and the product you would like to:

Attn: CHIEF TECHNOLOGY OFFICER
OPEN SOURCE REQUEST – OpenEye
23221 E Knox Ave
Liberty Lake WA 99019
United States of America

If you have any questions about the open source software contained in your product, please email OpenEye technical support.

OpenEye is developing the future of surveillance in Liberty Lake, Washington