OpenEye Web Services reduces shrink, improves customer service, and streamlines operations, through actionable business intelligence for c-stores nationwide. Our powerful cloud-managed video platform gives you the tools you need to get a better return on your loss prevention efforts and improve security. All while reducing the burden on IT and operations.
Alerts Save You Money
Receive a notification when a store is late to open or closes early, the back door is propped open, or restricted areas are accessed. Alert notices instantly pull up video on your smart device or PC. OpenEye Web Services can provide valuable real time or retrospective intelligence to help you run your business more efficiently.
Improve Customer Service
Use business intelligence gathered through video reports and integrated POS data to monitor hot food sales, key conversion rates, gas pump monitoring, keep an eye on employee adherence to prepared food policy, freshness, dwell times, and health and safety compliance.
Investigate Fraud, Theft & Improve Operations
Using OpenEye loss prevention solutions, stores can investigate pre-paid fuel transactions, voids, and under-ringing at the Point of Sale. Identify fraud at all levels of your operation, from cashiers to general managers, OpenEye helps set apart intentional fraud from instances of poor operations management. With POS data overlaid on the video it is possible to watch for troublesome operational areas in each store and identify the root cause of potential issues.
Automate Audit Reports
OWS includes pre-built reports to help managers regularly audit operations at each location. From making sure food cases are ready before the rush, mats are in place to mitigate slippery floors, or new promotional signage is installed correctly managers can easily check-in remotely. Reports can be generated for one camera or dozens spanning multiple sites.
OWS allows you to easily manage hundreds or thousands of locations using centralized user management based in the cloud. There is no software to install on user PCs, add or edit recorder permissions from a remote location, user role-based user groups to standardize operations and any changes are pushed instantly to all your users and devices.
Enhanced Cyber Security
OWS employs the latest in cybersecurity practices like multi-factor authentication, no open inbound ports, fully encrypted communication, and centralized user credentialing to safeguard your network. Bandwidth controls also protect your POS data and make sure you don’t overload your available bandwidth when remotely viewing video.
Video Export and Sharing
Reduce the time you spend managing video incidents. OpenEye Web Services can significantly improve operational efficiencies by centralizing your video exports and making them easier to share. Video events exported to your cloud account can be shared via email with coworkers, law enforcement, or management. You can even enter notes and control whether events can be downloaded by recipients.
Visual verification of events such as theft, fraud, customer complaints, operational issues, workplace accidents, or HR and legal claims can provide critical clarification and significantly reduce your risk. OWS allows you to quickly and efficiently identify critical incidents and export crystal clear high definition video for archival or to share with others.
Ensure Usable Video
When You Need it
Automated health monitoring ensures your recorders are working properly and eliminates undetected system failures. Real-time health monitoring keeps you abreast of critical issues and potential problems with your video system including pending hard drive failure, changes in recording retention, network outages, and camera failure or tampering.
Spend Less, Get More
OpenEye’s HD Analog solutions let you easily retrofit existing CCTV installations. Convert them to high definition video and take advantage of the powerful cloud-based features of OpenEye Web Services while drastically reducing the cost to upgrade to HD video and cloud managed security.
Reduce Your IT and Operations Burden
OpenEye Web Services reduces on-site support calls and eliminates recursive tasks like updating forgotten user passwords or entering remote connection settings. Our system is designed to be managed entirely remotely and save you time by not having to drive between sites.
PCI Compliance Review
Businesses that handle credit cards must manage PCI compliance to safeguard the security of cardholder information. The PCI standards are designed to protect debit and credit card information from being stolen by ensuring that the cardholder data is separated on the network in the Cardholder Data Environment (CDE) and that there are processes in place to protect the CDE. The OpenEye PCI Compliance Review document outlines the basic requirements for meeting PCI requirements and provides a sample deployment to illustrate how the OpenEye system is installed outside the Cardholder Data Environment.