Business Intelligence

Gain new insight into your business’s operations with Alerts and Reports in OpenEye Web Services. Keep your business safe and secure with real-time alerts and notifications with video verification to improve response time and identify inefficiencies. Improve customer service, identify areas that employees need additional training, and prevent downtime with reports on all of your systems available through the cloud.

Alerts

OpenEye Web Services Alerts allow you to create alerts based on a broad range of events generated by your recorder or collected from third-party devices such as alarm panels or external sensors. Alerts are fully customizable with unique filters including duration or frequency and can be scheduled based on hours of operation or days of the week.

Reports

Reports in OpenEye Web Services provide information about the health of your video surveillance system, camera position, open/close reports, and custom thumbnail reports to check on important areas. Reports can be used to discover which recorders need attention before they stop recording, cutting down on downtime and missing video or a thumbnail report can give you valuable business intelligence.

Health Monitoring

Monitor a wide range of health events from your recorder and set alerts for notifications in OWS, email or mobile if an issue occurs to help you prevent downtime.

Sensor Events

Sensor events make it easy to find video related to a sensor being activated when a door is opened or motion activated. Set up alerts to receive notifications after hours to verify the alert and take appropriate action.

Alarm Events

OWS integrates with your alarm panel to notify users when the system is late to arm, is disarmed during non-business hours, or an emergency exit opens.

Access Control

Integrated access control solutions pair OpenEye video with access control systems to make it easy to monitor buildings and perimeter access.

Central Station Monitoring

OWS integrates with central station partners to push alerts directly to their monitoring systems.

Analytics

Use camera analytics on the edge for more accurate detection of people movement to create actionable alerts with real-time notifications.

Real-Time Alert Notifications

Receive real-time alert notifications by email or push notifications from OWS for event and health alerts. View event data and thumbnail previews of the alerts with a link to view the associated video. Visually verify incidents so appropriate action can be taken.

Late to open
Door forced
Person detected
Line crossed
Queue length exceeded
Camera not recording
Recorder not reporting
Hard Drive error
Storage retention exceeded

System Summary Report

Get details on all of your systems in a single report that includes a recorder list, recorder details and an overview of the location, usage and connected devices all in one place. Drill down to see specifics on user activity, health alerts, storage retention, clip exports and many other things. OpenEye video systems can provide valuable real-time or retrospective intelligence to help you run your business more efficiently.

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Operational Audits

Create thumbnail image reports to gain valuable insight into customer readiness, location cleanliness, meeting attendance, or policy compliance. Reports can be generated for one camera or dozens spanning multiple sites. Thumbnails can be collected at set intervals or at specific times throughout the day or week.

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Hardware Inventory Report

Quickly see details for your recorders and camera settings to identify potential anomalies, out of date software or improperly configured systems and cameras, saving time and money on security and policy compliance audits.

Event Alert Notifications in Command Station

Make active monitoring more efficient by enabling client notifications. Just like push notifications on your mobile phone, OWS sends real-time event notifications to Command Station as they happen.

Users can click the flashing icon to open Alert Notifications for more details and a link to open the live view or playback video for visual verification. Alert Details are synced with OWS and contain brief details of the event with space to make notes before closing the event.

Command Station Live Notification Monitor