Grocery Store Uses Video To Debunk False Claim

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Grocery Store Uses Video To Debunk False Claim

The health and safety of both customers and employees are important business concerns these days. Stores need to be able to assure customers that they will have a safe shopping experience.

A witness made a report of a woman at a grocery store licking produce and touching packaged meat after touching her face. Local police investigated the claims in early May. The grocery store was able to use its OpenEye video system to investigate the report using a description of the woman and the date that it was reported. The witness claimed that the woman was seen licking the produce was also reported to have touched her face and then touched between 20 and 30 packages.

After reviewing footage, the store was able to confidently report that the claim was false and no food was handled inappropriately. The woman was seen on video surveillance not behaving as the witness said and did not handle the products any differently than a normal shopper.

In late March 2020, a supermarket in Pennsylvania had to throw away practically their entire inventory of fresh produce after a woman purposefully coughed on the fresh produce, and a small section of their bakery, meat case, and grocery. The store had to throw out more than $35,000 worth of food and work to properly disinfected each of the areas that the woman potentially contaminated. And in early April a woman in California was arrested on suspicion of felony vandalism for licking store merchandise.

Video surveillance is an important tool for grocery stores to monitor customer behavior and can potentially save stores thousands of dollars in lost merchandise and hours of employee cleaning time if a vandalism claim can be proven false. In addition to recorded video, a cloud-managed video surveillance solution like OpenEye Web Services offers additional tools like easy remote viewing and remote management, online clip sharing, real-time notifications of alerts including camera analytics, and system health monitoring so you can be sure that video of an incident will be there when you need it.

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