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OpenEye Web Services Release Notes 1.7

  • NEW: Added A Video Share page to the User Details Page
  • NEW: Default User Group now have view access to Alerts and Reports
  • NEW: Added new alert rules for Access, Analytics, and Analytics Queue
  • NEW: Updated Intrusion alert rules to have separation of Intrusion and Intrusion Zone alerts
  • NEW: Recorders added to System Summary Reports which are offline will show as offline in the report
  • NEW: Enhanced the search functionality of the Video Clips List page
  • NEW: Updated the Look and Feel of the Users Page
  • NEW: Guest users now appear in the User List
  • NEW: Various video clip sharing improvements
  • NEW: Added user group selection to video clip shares
  • NEW: Users can set the default date format in their profile or setup page
  • NEW: Dates are displayed according to the user's default date format
  • NEW: Changed colors of Out of Service devices from red to gray
  • NEW: Users can now initiate a remote connection with bomgar via OWS
  • NEW: Users can now remotely restart a recorder via OWS
  • NEW: Added the ability for mobile devices to register for push notifications
  • NEW: Users can enable or disable push notifications per alert rule
  • NEW: Combined video clip sharing and guest registration invite emails templates
  • NEW: Channel Partner can now delete an End User company account, which prompts the deregistration of all devices and the deletion of any and all of the End User company account data
  • NEW: Updated the order of the columns in the Inventory Report
  • NEW: OWS now limits the number of events Apex will send
  • NEW: Search field on the Channel Partner Company Select page now searches recorders assigned to the company as well as the company name
  • NEW: All new alert rules will have all days of the week selected by default
  • NEW: Only elapsed hours are now shown in the thumbnail report
  • NEW: Recorder software version is now included in the Recorders list
  • NEW: The size of video clip is now displayed on the details page
  • NEW: Added expiration date for video clip shares
  • NEW: Added ability to edit existing video clip shares
  • NEW: Video clip shares can now be resent
  • NEW: Metrics are now tracked and shown per video clip share
  • NEW: Updated the video clip share email format
  • NEW: Apex can now be remotely upgraded from OWS
  • NEW: OWS now sends notification to users when an intrusion panel is detected as Connected after a disconnection alert
  • NEW: Added new user friendly UI for creating Alert Rules
  • NEW: Added online status column to recorder listing page
  • IMPROVED: Reports that are already added to a recorder no longer show up in the 'Add Report' list
  • IMPROVED: Pending user accounts can be added to Reports
  • IMPROVED: User Logins are now ordered by date from most recent to least recent
  • IMPROVED: Videos added, viewed, and downloaded lists are now sorted by date added
  • IMPROVED: Inventory reports can now be filtered by Model, License, Channel Count, and OWS start/end date
  • IMPROVED: Extended the user search filter to also include matching on email as well as user name
  • IMPROVED: Adding multiple alerts types to alert filters will no longer overflow the box
  • IMPROVED: Using a % in a filter bar will no longer cause an exception
  • IMPROVED: Updated the look and feel of low storage notifications
  • IMPROVED: CP users can now sort Shared Reports by report type
  • IMPROVED: SMART drive alerts require 5 occurrences to generate a report alert
  • IMPROVED: Reduced time for the MFA auth from 15 minutes to 5
  • IMPROVED: Fixed issue where incorrect country was showing for EU when managed by CP
  • IMPROVED: Summary Reports now report if a recorder has never sent in a heartbeat
  • IMPROVED: Retention data now displays the latest average retention when a recorder is disconnected from Web Services
  • IMPROVED: Reports will now show online if the device has sent a heartbeat over relay
  • IMPROVED: Disabled cameras are no longer included in the formula for Avg Storage Retention

OpenEye Web Services Future Development

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • Camera Inventory Report
  • Remote Client Restrictions (Including External IP Address Range)

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • 2-Way Audio support with mobile app

Apex Server Future Development

Updated 03/21/2019

Short-Term Development:

Please note: OpenEye uses Agile structured development and the Scrum methodology. The following items are subject to change based upon customer feedback & priority.

  • Transcoding and Bandwidth Management
  • HTML5 Web Client
  • Additional AXIS Improvements

Mid-Term Development:

Please note: OpenEye uses Agile structured development and the Scrum methodology. The following items are subject to change based upon customer feedback & priority.

  • ONVIF Two Way Audio
  • HTML5 Web Client Enhancements 
    • 360 Dewarping
    • Archive Export
  • Console Spot Monitor

Apex Server Release Notes 1.7

  • NEW: Local archive function added to console
  • NEW: DMP XT support added
  • NEW: DMP XR enhancements
  • NEW: 720P/1080P CVI support added
  • NEW: Simplified local user permissions and updated setup location
  • NEW: Hanwha analytic queue support and event search options added
  • NEW: Added the ability to change date/time format
  • UPDATED: Updated localizations and added support for Korean
  • UPDATED: Dependency updates
  • UPDATED: General UI updates
  • UPDATED: General intrusion updates and modifications made to improve the integration
  • UPDATED: Added support for WebSocket based relay
  • CHANGED: Added support for new web services support features
  • CHANGED: Registration code is now always an available option for adding recorders to the cloud
  • CHANGED: Automatic DMP synchronizations can now be disabled
  • IMPROVED: General stability improvements
  • IMPROVED: Security enhancements
  • IMPROVED: AXIS single image sensor discovery, configuration and settings improvements
  • IMPROVED: Fixed an issue editing RTSP URL's
  • IMPROVED: Fixed an issue on upgrade that caused a terminated abnormally message in the logs
  • IMPROVED: Improved Windows OS missing HDD accuracy
  • IMPROVED: Resolved error related to missing dependency no longer used
  • IMPROVED: Fixed an issue with left and right being reversed on some HDoC PTZ cameras
  • IMPROVED: Fixed an issue with Arecont AV2555DN being identified incorrectly in discovery
  • IMPROVED: Additional logging added
  • IMPROVED: Fixed an issue with stream limit reach error being displayed
  • IMPROVED: Fixed an issue with high CPU usage for motion detection on RTSP cameras
  • IMPROVED: Fixed an issue that could cause relay connections to fail randomly
  • IMPROVED: Fixed an issue with selecting encoders on the camera discovery page
  • IMPROVED: Improved motion detection on analog cameras after service recovery
  • IMPROVED: Fixed an issue with the UI not displaying updated stream configuration information on analog cameras
  • IMPROVED: Fixed an issue with video not being displayed correctly while playing in reverse changing between high and low stream
  • IMPROVED: Fixed an issue with multiple macros not working when set to the same sensor
  • IMPROVED: Fixed an export issue when all 16 channels are populated in search on some models
  • IMPROVED: Correct panel name is now displayed in event search after panel disconnection/reconnection
  • IMPROVED: Fixed an issue with pre-alarm not showing correctly on some encoders
  • IMPROVED: Associate camera now uses the correct licensing with Arecont multi-sensor cameras
  • IMPROVED: Fixed an issue with camera discovery not completing when no devices are detected
  • IMPROVED: Fixed an issue with ACTi cameras sometimes not playing back correctly
  • IMPROVED: Fixed an issue with camera dialogue box having poor performance after network disconnect
  • IMPROVED: Fixed an issue with the redirect page being incorrect after changing network settings
  • IMPROVED: Fixed an issue with some ACTi cameras not showing up correctly in discovery and PnP
  • IMPROVED: High and medium RTSP streams now disable correctly
  • IMPROVED: Fixed an error being displayed when editing RTSP cameras
  • IMPROVED: Fixed an issue with event results being reset when changing result pages
  • IMPROVED: Intrusion type is now displaying in event search results
  • IMPROVED: Fixed an issue with a newer version exists error being displayed with Arecont cameras
  • IMPROVED: Fixed a text issue with a services name
  • IMPROVED: Fixed an issue with an error sometimes being displayed when saving Arecont settings
  • IMPROVED: Orphaned RTSP cameras now correctly add the camera URL
  • IMPROVED: Fixed an issue with update image sometimes not working in camera information
  • IMPROVED: Fixed an issue with not being able to apply camera settings
  • IMPROVED: Fixed an issue with the image settings page sometimes displaying a -1
  • IMPROVED: Fixed an issue with the image settings tab with Sony cameras

Apex Server Known Issues and Limitations 1.7

Known Issues: The wrong error message is displayed in console live when a camera has an incorrect password or can't connect
Known Issues: DMP panels with the same account ID will be replaced automatically if auto discover is enabled
Known Issues: Power Off Abnormally message can incorrectly appear in logs when a service is restarted
Known Issues: Hanwha sensor/relays will not function until a new camera firmware is released to fix an ONVIF time stamp issue
Known Issues: AXIS 1 channel encoder needs to be added over ONVIF manually to function correctly. Not currently working in native integration
Known Issues: Proxy function is not disabling correctly and requires services or the recorder to be restarted to disable
Known Issues: Oncam EVO 5 and 12 sensor/relays are not supported
Known Issues: Some Acti camera models do not automatically populate default username and password
Known Issues: Manually adding Arecont multi-sensor cameras will consume a license for each image sensor
Known Issues: Exporting video with an encoder that has audio enabled will cause the export to fail
Known Issues: Intermittently video playback in alerts can be reduced to 1.5 FPS in Flash
Known Issues: Changing the GOP in one Arecont EVT multi-sensor will not display correctly in the UI for the other image sensors on the device
Known Issues: Multi-channel Safari playback can become out of sync because of an outdated Flash version
Known Issues: Changing the default port on a manually added camera will not correctly stream video
Known Issues: Update camera image will fail when a custom HTTP/HTTPS port is used
Known Issues: Recorders or cameras with power loss can show erroneous data in Flash timeline while in search during the downtime
Known Issues: Partial imports are not displaying a progress animation
Known Issues: Console can sometimes send the user to the log in screen when completing an archive to USB 2.0 devices
Known Issues: Pre-alarm video can sometimes be lost with rapidly changing metadata
Known Issues: Arecont cameras can sometimes cause the camera dialogue to load slowly
Known Issues: Arecont EVT Panoramic cameras are showing all image sensors in email events
Known Issues: Hanwha cameras need the analytics option disabled/enabled after changing the IP to a pre-existing camera to start sending events
Known Issues: Low FPS recording requires high video buffer settings in Flash to playback smoothly
Known Issues: After completing a System Recovery, the cameras that were connected previously to PnP (BNC) fail to connect and begin recording until the recorder is rebooted

Command Station Future Development

Updated 03/21/2019

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • Mapping Function

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • Timeline Pins and Export Function for Case Management

Command Station Release Notes 1.7/1.8

1.8

  • NEW:  Recorder and camera list search added for Web Services devices
  • NEW:  2 pane grid added
  • IMPROVED:  4x search speed playback improved
  • IMPROVED:  Fixed an issue with the software update page not refreshing correctly
  • IMPROVED:  Fixed an issue with refreshing the recorder list causing the tree view to be reset
  • IMPROVED:  Fixed an issue with sending unnecessary requests
  • IMPROVED:  Fixed an issue with a Window description not being displayed
  • IMPROVED:  Memory use improved for sequencing for long periods of time

1.7

  • NEW: AXIS T8311 & T8312 keyboard support added
  • NEW: Added the ability to change date/time format
  • NEW: GPU being used for decoding is now displayed in General Settings
  • NEW: Thumbnail view added to event and object search
  • NEW: 81 channel grid option added
  • NEW: Archives now calculate available space and show progress % in export manager
  • NEW: Additional DMP event search options added
  • NEW: DST export UI added for clip exports
  • NEW: Okta login support added
  • NEW: Analytic queue event search options added
  • CHANGED: Large panes in custom grids now display the high stream when set to auto
  • CHANGED: Removed device information option from archive viewer
  • CHANGED: Grids with large channel counts can no longer load high streams manually
  • UPDATED: Updated localizations and added support for Korean
  • UPDATED: Dependency updates
  • UPDATED: General UI updates
  • IMPROVED: Fixed an issue with disabled cameras not displaying in archive viewer
  • IMPROVED: Fixed an issue with the video loading animation not being removed correctly
  • IMPROVED: Fixed an issue with changing from live to search taking longer then expected
  • IMPROVED: The password field is now defaulted to correctly on login
  • IMPROVED: Improved several permission functions
  • IMPROVED: Continuous play in object search now works correctly
  • IMPROVED: Fixed an issue when selecting open in current tab in event search
  • IMPROVED: Fixed an issue with the progress bar in event search event playback
  • IMPROVED: Several UI optimizations and improvements for laptops throughout the application
  • IMPROVED: Fixed an issue with missing descriptions in user preferences
  • IMPROVED: Fixed a stability issue when enabling GPU decoding on un supported hardware
  • IMPROVED: Fixed an issue with exports intermittently not completing
  • IMPROVED: Fixed a stability issue when switching users
  • IMPROVED: Updated export manager progress tooltip
  • IMPROVED: Fixed an issue with auto focus not working
  • IMPROVED: Fixed an issue with exporting DST video
  • IMPROVED: Fixed an issue with archive viewer not exporting mobile compatible video
  • IMPROVED: Fixed an issue that could cause instability with object search
  • IMPROVED: Event search now shows all the options when connecting to a recorder through event search
  • IMPROVED: Fixed an issue with camera link not working with manual NAT
  • IMPROVED: Fixed an issue with double clicking an archive causing multiple instances to be opened
  • IMPROVED: Fixed an issue with event and object search not opening in timeline search correctly
  • IMPROVED: Improved event playback timing
  • IMPROVED: Fixed an issue with full screen causing UI misalignment
  • IMPROVED: Fixed an issue with re-selecting cameras when changing focus from the current tab
  • IMPROVED: Fixed an issue with GPU decoding sometimes not using the discrete GPU over onboard GPU
  • IMPROVED: Fixed an issue with collapse and refresh UI missing from event and object search
  • IMPROVED: Security enhancements
  • IMPROVED: Fixed an issue resetting certain functions
  • IMPROVED: Fixed an issue with archive viewer not loading video after being double clicked
  • IMPROVED: Fixed an issue in object search when selecting a second recorder after results output

Command Station Known Issues and Limitations 1.7/1.8

  • Known Issues(1.7): Continuously sequencing video for long periods of time can consume large amounts of system memory
  • Known Issues(1.7/1.8): Export completed time shows the wrong date/time in export manager
  • Known Issues(1.7/1.8): The Nvidia 1050 GTX on Windows 10 multi-monitor with some monitors can cause black screen flickering
  • Known Issues(1.8): Excluding Date/Time from clip exports does not function without recording software newer then 1.7

OpenEye Mobile 1.7 (iPhone/iPad)

  • NEW: Added push notifications for alerts
  • NEW: All timestamps are now formatted according to your devices local & date / time settings
  • IMPROVED: Fixed a problem that could cause the app to enter an undesired state when a user's login session expires
  • IMPROVED: Fixed an issue preventing the "Relay Status" icon from displaying when streaming video using the relay service
  • IMPROVED: Fixed an occasional crash when launching the app from the View Video link in an event alert email

OpenEye Mobile 1.7 (Android)

  • NEW: Added push notifications for alerts
  • NEW: All timestamps are now formatted according to your devices local & date / time settings
  • IMPROVED: Fixed a problem that could cause the app to enter an undesired state when a user's login session expires
  • IMPROVED: Fixed an issue causing video playback timestamps to use the wrong timezone offset in certain situations
  • IMPROVED: Fixed an issue where, if an error occurs connecting to a recorder, the 'connecting' dialog was still visible after acknowledging the error & had to be manually dismissed by tapping "cancel"

OpenEye Mobile Future Development

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • 2-Step Verification support
  • View more than four cameras at a time
  • Expanded Event Search Types

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • 2-Way Audio support