Browse...
Files must be less than 10 MB.
Allowed file types: gif jpg png bmp eps tif pict psd txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit tar zip.

OpenEye Web Services Release Notes 1.6

  • NEW: Major refactoring of alert emails with new format
  • NEW: Added API allowing authenticated users to request an image at a particular time for a camera
  • NEW: Added Manage Intrusion as an option for Recorder permissions
  • NEW: Added ability to push HTTPS Push alerts to multiple endpoints
  • NEW: Added ability to give a custom name to HTTPS Push endpoints
  • NEW: Added ability to select what HTTPS Push endpoints an Alert Rule will send to
  • NEW: Update Terms of Use and Privacy Policy
  • NEW: Added ability for user to reject the terms of use after accepting it, deleting their account
  • NEW: Added age verification to the account verification process
  • NEW: Added trial license expiration status and date to inventory report
  • NEW: Added support for Okta single sign-on
  • NEW: Added Active Alerts Dashboard and Widget/Counter
  • NEW: Added ability to permanently delete out of service cameras and recorders
  • NEW: Out of service cameras and recorders are hidden by default, and can be made visible to allow users to manage data and permission associated with the device
  • NEW: Previously removed devices are now Out of Service. A device can now either become out of service and all its data will remain in OWS or deleted and its data will no longer show up in OWS
  • NEW: Recorders that have an expired license will now be identifiable by their red color and expiration icon
  • NEW: Added Recorder Registration Code to the Channel Partner Customer Accounts page
  • NEW: There is now a South Korean (Seoul) relay service
  • NEW: Users can set whether or not a Sensor, Motion and Analytic event can generate an alert when an Intrusion panel is in an armed state
  • NEW: Added notification of cookie usage to login screen
  • NEW: Hanwha camera and analytic alert support added
  • IMPROVED: You can now open Day/Night reference images in a new tab
  • IMPROVED: Users can't see recorders they don't have access to in Day/Night reports
  • IMPROVED: Alert Rule breadcrumb is now clickable, and will take users to the alert rules list
  • IMPROVED: Shared reports are now always at the top of the list
  • IMPROVED: Inventory report can now sort by device status
  • IMPROVED: End User - System Summary Reports - Recorder List page can now sort by health status
  • FIXED: Fixed issue where selecting all user groups in alert rules was not actually selecting all groups
  • FIXED: Users can now delete their own accounts
  • FIXED: Users can now edit the custom time of a Thumbnail report
  • FIXED: Channel Partners can no longer create shared thumbnail reports
  • FIXED: Users no longer need user management permissions to change their notification settings
  • FIXED: Fixed issue where Apex servers are not updated when a user is added/removed from a user group
  • FIXED: Users should no longer get redirected to Login screen when editing/navigating reports
  • FIXED: OWS will change relay server set for a recorder to the relay server the recorder is declaring it is configured for

OpenEye Web Services Future Development

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • Push Notification (with mobile app)
  • Video Clips improvments
    • Improved clip sharing control
    • Set expiration date on shared clips
    • Send custom message when sharing clips
    • Show who a clip was shared to
    • Show how many times a shared clip was viewed and downloaded
  • Software Update from OWS
    • Show the current software version
    • Show that there is an update available
    • Manually push update to recorder

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • Camera Inventory Report

Apex Server Future Development

Updated 10/25/2018

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • AXIS installation/configuration improvements
  • DMP XT panel support
  • DMP XR enhancements
  • Local Console Archive functionality
  • Hanwha Queue Management support

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • Transcoding and Bandwidth Management
  • HTML5 Web Client
  • Additional AXIS improvements
  • Security enhancements

Apex Server Known Issues and Limitations 1.6

  • Known Issues:  Manually adding Arecont multi-sensor cameras consumes a license for each sensor
  • Known Issues:  Client log in through WS can sometimes be logged twice in the system log
  • Known Issues:  Audio is not currently supported on encoders and enabling audio on them will cause MP4 exports to fail
  • Known Issues:  Video playback from WS alerts can sometimes be reduced to 1.5FPS in Flash
  • Known Issues:  Help option is missing from web client
  • Known Issues:  Email alerts for Arecont EVT multi-sensor cameras are showing all sensors
  • Known Issues:  GOP changes in Arecont EVT multi-image sensor may not reflect in the GUI for other sensors
  • Known Issues:  The camera dialogue loading experience can sometimes be slow when using multi-sensor cameras
  • Known Issues:  Erros can occur when changing RTSP settings even though they were successful
  • Known Issues:  Paging through event search can cause results to not display
  • Known Issues:  Playing back multiple channels in search with Safari can get out of sync because of an out of date Flash version, Chrome works
  • Known Issues:  After changing from STATIC to DHCP, users may be unable to connect to unit through WS relay for a time
  • Known Issues:  Adding a DMP panel requires a refresh of the page to show Zones/Areas
  • Known Issues:  Event search on web client does not show the intrusion type
  • Known Issues:  DMP XR150 gets added to the system as XR550
  • Known Issues:  Entering a port on a manually added camera causes video not to stream
  • Known Issues:  Update camera image fails when a recorder is set to custom HTTP/HTTPS Port
  • Known Issues:  RTSP cameras do not error out properly when added in an orphaned state
  • Known Issues:  RTSP streams default to High+High when added as dual stream
  • Known Issues:  Dirty power cycling a recorder or disconnecting cameras may cause some cameras to show erroneous recording data
  • Known Issues:  When doing a partial import there's no status indication
  • Known Issues:  FIFO data deletion of oldest data of long term recording can appear sporadic in the search timeline bar
  • Known Issues:  Adding an Arecont multi-sensor with the associate camera function will take a license for each sensor
  • Known Issues:  Using the browse update function through relay will generally timeout and fail, this function is best used on LAN

Command Station Future Development

Updated 6/6/2018

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • Okta log-in support
  • Event and Object Search enhancements
  • Export Manager improvements with archives
  • Live/Search Grid improvements

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • Site List Search
  • Export enhancements
  • Map support

Command Station Release Notes 1.6

  • NEW:  Object search added
  • NEW:  Added logic and notification for excess WS communication
  • NEW:  GPU decoding support added under General Settings
  • NEW:  Added support for FIFO application logging
  • NEW:  Added spinner status animation for loading cameras
  • NEW:  WS password reset link added to login screen
  • NEW:  Right click menus now show an arrow for sub menus
  • NEW:  Recorders with an expired SMA now a notification in the recorder list
  • NEW:  Video panes now become transparent when dragging in the grid
  • CHANGED:  Removed stream and audio options from search types that do not support these functions
  • CHANGED:  WS is no longer listed under local accounts in event search
  • CHANGED:  WS refresh button removed for local accounts
  • IMPROVED:  Fixed an issue when switching users
  • IMPROVED:  Improved overall stability in live and search
  • IMPROVED:  Improved memory usage when minimized
  • IMPROVED:  Improved communication with WS
  • IMPROVED:  General GUI enhancements made throughout application
  • IMPROVED:  Fixed an issue with saved layouts loading zoomed in cameras
  • IMPROVED:  Fixed an issue with local recorders log in prompt
  • IMPROVED:  Fixed an issue with streams loading as high when they shouldn't
  • IMPROVED:  Improved search playback behavior
  • IMPROVED:  Updated application dependencies
  • IMPROVED:  Fixed an issue with 360 cameras sometimes overlapping each other
  • IMPROVED:  Improved layout function on multi-monitor
  • IMPROVED:  Fixed some UI issues seen in full screen
  • IMPROVED:  Updated status spinner behavior
  • IMPROVED:  Switching users now fills the fields out correctly
  • IMPROVED:  Fixed an issue with the first frame sometimes not displaying in search
  • IMPROVED:  Long camera names now display correctly in export manager
  • IMPROVED:  Fixed an issue exporting on low bandwidth networks
  • IMPROVED:  Issue with being unable to open archives Intermittently has been fixed
  • IMPROVED:  Intermittently not loading cameras has been fixed
  • IMPROVED:  Security enhancements
  • IMPROVED:  Snapshots are not longer time stamped with GMT time incorrectly
  • IMPROVED:  Camera link stability improved
  • IMPROVED:  Encoders added over RTSP video freezing every few minutes has been fixed
  • IMPROVED:  UTC zoom button control improved
  • IMPROVED:  Switching users no longer puts the cursor in the password field
  • IMPROVED:  Continuous play in event search improved
  • IMPROVED:  Fixed an issue with loading multiple archives
  • IMPROVED:  Login screen now shows the correct language after changing the default language in user preferences
  • IMPROVED:  Improved performance with video on slow loading recorders
  • IMPROVED:  Fixed a missing colon in OSD text
  • UPDATED:  Updated characters supported in local user names
  • UPDATED:  Updated local account naming
  • UPDATED:  Updated local users predefined fields
  • UPDATED:  Spanish and French translations updated
  • UPDATED:  Updated connecting tooltip

Command Station Known Issues and Limitations 1.6

  • Known Issues:  Export completed data/time is not showing up in export manager
  • Known Issues:  AF button is disabled on cameras that support auto focus
  • Known Issues:  Disconnecting from a recorder after doing an object search and running another search without connecting can cause stability issues
  • Known Issues:  Connecting to a recorder in event search will not show all available options until exiting to live and back to search
  • Known Issues:  Continuous playback of all results in event/object search does not playback correctly

OpenEye Mobile 1.6 (Android)

  • NEW: Added OKTA (SAML) single signon support
  • CHANGED: The "Forgot Password" button is always displayed
  • IMPROVED: Changed authentication method to bearer token authentication for improved security
  • IMPROVED: Fixed problem with disconnecting and app possibly crashing when switching networks (e.g. when on LTE and switching to WiFi)

OpenEye Mobile 1.6 (iPhone/iPad)

  • NEW: Added OKTA (SAML) single signon support
  • CHANGED: The "Forgot Password" button is always displayed
  • IMPROVED: Changed authentication method to bearer token authentication for improved security
  • IMPROVED: Updated stream quality selection menu
  • IMPROVED: Fixed problem with Search not displaying the first image before payback begins

OpenEye Mobile Future Development

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • Push Notifications

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • 2-Step Verification support
  • View more than four cameras at a time
  • Expanded Event Search Types