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OpenEye Web Services Release Notes 1.3

  • NEW: Health alerts and reports
    • Video loss and video return alerts
    • Motion and Sensor alerts
    • Hard drive error alerts
    • Abnormal restart alerts
    • Recorder not reporting alerts
    • Storage retention alerts
    • Inventory reports
    • Day/Night image reports
    • System Summary reports
  • New: Export history of alert data
  • New: Create and manage recorder groups
  • New: Recorder groups can be configured to receive beta software

OpenEye Web Services Future Development

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • Advanced camera management
  • User group permission for PTZ control and Preset access
  • Alert when the recorder has not recorded any video data for an amount of time
  • Alert when a harddrive installed in the recorder is identified as missing
  • Intrusion alerts for alarm panels
  • Include recorder model and license details in the Inventory Report
  • Interactive System Summary reports for end users

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • Channel Partner user preferences to control email notifications for OWS software updates, alerts, and reports
  • Custom open/close reference image report

Apex Server Release Notes 1.3

  • NEW: Added 2x playback speed to search
  • NEW: The recording software has been localized in Spanish and French
  • NEW: Added View aspect ratio controls
  • NEW: Console can now send autofocus and zoom in and out commands to cameras that have support for this function
  • NEW: Download all button added to the log files page
  • NEW: Added ONVIF sensor/relay input integration   
  • NEW: Added ability to select a display language to the setup interface   
  • NEW: Added the live only option in camera setup for macro event recording
  • NEW: Updated watchdog service and additional processes added for improved system health    
  • NEW: Camera connection/disconnection, watchdog events, process startup/shutdown events added to system log
  • NEW: Several graphical and text improvements made throughout the software for consistency across all clients    
  • NEW: Health monitoring options in Web Services setup are now defaulted on for new installs
  • NEW: RAID errors are now reported to Web Services as HDD events       
  • NEW: Digital signature certificates are now stored in Web Services
  • NEW: On supported cameras PTZ and auto focus is now enabled by default when the cameras is added            
  • NEW: Camera discovery now displays the total cameras discovered     
  • NEW: The license page now displays the number of camera licenses used         
  • NEW: Multi-camera edit function added to cameras page          
  • NEW: Collect motion event data option added in camera setup to display events on timeline bar when recording in continuous only
  • NEW: Expanded the maximum export MP4 time from 1 hour to 4 hours for web client
  • NEW: NVR Monitoring now sends camera sort order to cloud via Device List API  
  • IMPROVED: Fixed a security vulnerability for recorders using port forwarding
  • IMPROVED: Export now works correctly when exporting from single-pane view                 
  • IMPROVED: Right-clicking on a pane in Search and selecting 'Remove' will now correctly remove panes that are on pages other than the first page                 
  • IMPROVED: Streams are now correctly released when mobile app is force closed                 
  • IMPROVED: Fixed several issues that could cause the recorder to display stream errors even though live and search is working                 
  • IMPROVED: Resolved issue where creating a user with no permissions would stop other custom user accounts from being able to log in          
  • IMPROVED: Missing arrow in Web Services breadcrumb bar added                 
  • IMPROVED: Oncam cameras now plug and play with default username/pass                 
  • IMPROVED: An issue with being able to refresh licenses has been fixed          
  • IMPROVED: Encoder video loss events updated to be more accurate        
  • IMPROVED: Scroll bar is now working in console logs    
  • IMPROVED: Recording stability improvements              
  • IMPROVED: Console auto sequence sometimes losing connection to cameras has been fixed
  • IMPROVED: Resolved an issue where remote clients could have difficulties connecting through WS
  • IMPROVED: Fixed an issue where Macros for Sensors without associated cameras were failing to send reports to the cloud
  • IMPROVED: Fixed an issue where adding an orphaned camera to the system didn't start Continuous + Motion recording correctly
  • IMPROVED: Removed unnecessary logging from the general log
  • IMPROVED: Security enhancements
  • IMPROVED: Fixed an issue where a live stream or PTZ could have high latency when first started
  • IMPROVED: Fixed setnetconfig not removing old IPs 
  • UPDATED:  Seconds now update properly when entered into the calendar control                 
  • UPDATED:  Disabling a camera in the thin client will now cause the corresponding live video pane to be removed        
  • UPDATED:  Defaulted 360 cameras to use Fisheye Advanced Configuration to compensate for bad fisheye parameters from cameras
  • UPDATED:  On new installs the recording software will no longer push settings to cameras by default                 
  • UPDATED:  Non licensed software now defaults to continuous+motion instead of continuous                 
  • UPDATED:  Thumbnail search now has a 16 day option to match the thick client
  • UPDATED:  Basic and digest authentication fields for proxy removed from setup
  • CHANGED: The Windows installer no longer installs an iomonitor service
  • CHANGED: Increase the time allowed for an IP camera to respond to a set PTZ preset command from 10 seconds to 20 seconds

Apex Server Future Development

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • Sureview integration
  • DMP integration
  • HTTPS support for OpenEye cameras
  • AHD & TVI HD analog with supported hardware
  • Improved system logging
  • Windows Apex web services software update support
  • Improved HDD failure/recording detection and reporting to web services
  • Setup and installation enhancements 

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • Native support for Hanwha Wisenet Analytic events
  • Event recording based on DMP and Analytic events
  • Arecont setup improvements
  • Event search enhancements for DMP and Analytics
  • Additional client logging

Apex Server Known Issues and Limitations 1.3

  • Known Issues: AAC encoded audio may not play properly in Windows Media Player on Windows 10 without installation of 3rd party codecs
  • Known Issues: Device Name may not populate in PnP setup on ML/ME Series
  • Known Issues: Web services credentials will not work in console if the recorder has more than one gateway
  • Known Issues: External storage currently shows no error notification in Apex if it goes offline
  • Known Issues: Intermittently, the IP Address will not be displayed in setup
  • Known Issues: Firefox prevents flash pages from being loaded without enabling them
  • Known Issues: Multi-Camera doesn't update Username and Password unless it is the only option selected
  • Known Issues: Drive data on the storage page may be cut off at certain resolutions. Resizing the browser will show all data
  • Known Issues: It's possible to receive a 503 error on upgrade until the watchdog recovers or the recorder is rebooted
  • Known Issues: Deleting a macro does not visually update the page
  • Known Issues: Dirty power cycling a recorder or disconnecting cameras may cause some cameras to show erroneous recording data in web client timeline bar
  • Known Issues: Canceling a A Windows software upgrade from 1.3.0 to 1.3.1 can cause the recorder to need to be reimaged

Command Station Future Development

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • Ability to launch Saleguard client from search
  • Localization support
  • Video performance enhancements 

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • Object search
  • Event search enhancements for DMP and Analytics

Command Station Release Notes 1.3

  • NEW: Left navigation panel can now be collapsed
  • NEW: Added 2x and 1/64 playback speeds for search
  • NEW: Move camera operation is now a right click option
  • NEW: The ability to export logs and enable debug logging added
  • NEW: Notification message added for requesting an archive from an unsupported recorder version
  • NEW: Expanded the maximum export MP4 time from 1 hour to 4 hours
  • NEW: Added archive function to export
  • NEW: PTZ actions now apply to both single pane view as well as multi-pane views
  • NEW: Auto sequence option added
  • NEW: Added PTZ GUI control option
  • NEW: Added auto focus button
  • NEW: Added camera link support by right clicking on a camera in the recorder list
  • NEW: PTZ controller added with home option and the ability to set/move to a preset
  • NEW: Added additional Grid layouts
  • NEW: Start up screen now has a loading bar
  • NEW: Recorder list window is now re-sizable
  • NEW: Added option to export an MP4 in original size
  • NEW: Auto option for timeline search added for stream quality
  • IMPROVED: Some cloud connectivity issues should no longer disrupt current video playback relating to permissions
  • IMPROVED: Fixed an issue where live streams from encoders could freeze after a few seconds on high stream
  • IMPROVED: Added background color to the Sequence button for better visibility when enabled
  • IMPROVED: Added user preference (Settings - User Preferences) to Show (or hide) out of service cameras from view in the left tree view
  • IMPROVED: Full screen option now covers task bar
  • IMPROVED: Several improvements made for running the VMS client long term
  • IMPROVED: Updated several icons, text, and other GUI elements for consistency
  • UPDATED: Layouts are now working when moving from one group to another, deleting or updating
  • UPDATED: Thumbnail search OSD now defaults to on

Command Station Known Issues and Limitations 1.3

  • Known Issues:  PTZ performance is poor and the set preset function is not working.
  • Known Issues:  GPU dewarping of 360 cameras requires a modern GPU with the latest graphics drivers.  Please refer to the FAQ for more information.

OpenEye Mobile 1.3 (Android)

• NEW: Ability to search by event type (motion or sensor)

• NEW: Support for controling ONVIF PTZ compatible cameras

• IMPROVED: Improved stability

• IMPROVED: Minor text changes

OpenEye Mobile 1.3 (iPhone)

• NEW: Ability to search by event type (motion or sensor)

• NEW: Support for controling ONVIF PTZ compatible cameras

• IMPROVED: Improved stability

• IMPROVED: Minor text changes

OpenEye Mobile Future Development

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • TBD

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • TBD