Browse...
Files must be less than 10 MB.
Allowed file types: gif jpg png bmp eps tif pict psd txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit tar zip.

OpenEye Web Services Release Notes 1.6

  • NEW: Major refactoring of alert emails with new format
  • NEW: Added API allowing authenticated users to request an image at a particular time for a camera
  • NEW: Added Manage Intrusion as an option for Recorder permissions
  • NEW: Added ability to push HTTPS Push alerts to multiple endpoints
  • NEW: Added ability to give a custom name to HTTPS Push endpoints
  • NEW: Added ability to select what HTTPS Push endpoints an Alert Rule will send to
  • NEW: Update Terms of Use and Privacy Policy
  • NEW: Added ability for user to reject the terms of use after accepting it, deleting their account
  • NEW: Added age verification to the account verification process
  • NEW: Added trial license expiration status and date to inventory report
  • NEW: Added support for Okta single sign-on
  • NEW: Added Active Alerts Dashboard and Widget/Counter
  • NEW: Added ability to permanently delete out of service cameras and recorders
  • NEW: Out of service cameras and recorders are hidden by default, and can be made visible to allow users to manage data and permission associated with the device
  • NEW: Previously removed devices are now Out of Service. A device can now either become out of service and all its data will remain in OWS or deleted and its data will no longer show up in OWS
  • NEW: Recorders that have an expired license will now be identifiable by their red color and expiration icon
  • NEW: Added Recorder Registration Code to the Channel Partner Customer Accounts page
  • NEW: There is now a South Korean (Seoul) relay service
  • NEW: Users can set whether or not a Sensor, Motion and Analytic event can generate an alert when an Intrusion panel is in an armed state
  • NEW: Added notification of cookie usage to login screen
  • NEW: Hanwha camera and analytic alert support added
  • IMPROVED: You can now open Day/Night reference images in a new tab
  • IMPROVED: Users can't see recorders they don't have access to in Day/Night reports
  • IMPROVED: Alert Rule breadcrumb is now clickable, and will take users to the alert rules list
  • IMPROVED: Shared reports are now always at the top of the list
  • IMPROVED: Inventory report can now sort by device status
  • IMPROVED: End User - System Summary Reports - Recorder List page can now sort by health status
  • FIXED: Fixed issue where selecting all user groups in alert rules was not actually selecting all groups
  • FIXED: Users can now delete their own accounts
  • FIXED: Users can now edit the custom time of a Thumbnail report
  • FIXED: Channel Partners can no longer create shared thumbnail reports
  • FIXED: Users no longer need user management permissions to change their notification settings
  • FIXED: Fixed issue where Apex servers are not updated when a user is added/removed from a user group
  • FIXED: Users should no longer get redirected to Login screen when editing/navigating reports
  • FIXED: OWS will change relay server set for a recorder to the relay server the recorder is declaring it is configured for

OpenEye Web Services Future Development

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • Push Notification (with mobile app)
  • Video Clips improvments
    • Improved clip sharing control
    • Set expiration date on shared clips
    • Send custom message when sharing clips
    • Show who a clip was shared to
    • Show how many times a shared clip was viewed and downloaded
  • Software Update from OWS
    • Show the current software version
    • Show that there is an update available
    • Manually push update to recorder

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • Schdule video archive backup and set local or network location
  • Improvments to Thumbnail reports

Apex Server Future Development

Updated 10/25/2018

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • AXIS installation/configuration improvements
  • DMP XT panel support
  • DMP XR enhancements
  • Local Console Archive functionality
  • Hanwha Queue Management support

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • Transcoding and Bandwidth Management
  • HTML5 Web Client
  • Additional AXIS improvements
  • Security enhancements

Apex Server Release Notes 1.6

  • NEW:  Added an error explanation for when a recorder can't be added to WS using an invalid serial number
  • NEW:  Added additional WS logging
  • NEW:  Arecont camera link support added
  • NEW:  Hanwha camera link support added
  • NEW:  Added support for Arecont EVT models
  • NEW:  Added support for logging remote connections to the system log
  • NEW:  Trial information is now sent to WS
  • NEW:  Sensors can now be tied to an intrusion area
  • NEW:  Cameras can now be tied to an intrusion area
  • NEW:  Added cookie use notification to web client
  • NEW:  Added the ability to set maximum retention limit
  • NEW:  Added object search backend support
  • NEW:  Added support for Arecont multi-sensor and single-sensor cameras
  • NEW:  Added support in the Windows recording software for adding a recorder to WS during installation
  • NEW:  Added Arecont camera side VMD support
  • NEW:  Added support for OSP file format through software updates
  • NEW:  Added support for new encoder
  • NEW:  Added synchronize option in camera dialog
  • NEW:  Arecont firmware version and MAC address now show up in the camera configuration page
  • NEW:  Added support for Arecont relays
  • NEW:  Added Arecont camera settings support
  • NEW:  Arecont sensor support added
  • NEW:  Arecont audio recording support added
  • NEW:  Support added for network configuration of Arecont cameras in the discovery page
  • NEW:  Preset and auto enable support added for Arecont cameras
  • NEW:  Analytic event support added to event search
  • NEW:  Hanwha camera and analytic support added
  • NEW:  Added Arecont QP management to configuration
  • NEW:  Arecont cameras added to PnP POE now change their IP's to DHCP automatically
  • CHANGED:  Default logging level modified
  • CHANGED:  Modified camera discovery port usage
  • CHANGED:  Modified software update support
  • CHANGED:  Reduced frequency of smart logging
  • CHANGED:  Function to automatically adjust camera settings removed
  • IMPROVED:  Fixed an issue adding cameras to console not showing video initially
  • IMPROVED:  Fixed an issue with console not using the medium stream in some cases
  • IMPROVED:  Improved console stability
  • IMPROVED:  Fixed an issue with adding multiple cameras to console search
  • IMPROVED:  General security enhancements
  • IMPROVED:  Fixed an issue with sometimes not discovering cameras when network was added after bootup
  • IMPROVED:  Invalid card reads are now being collected
  • IMPROVED:  Video relay improved
  • IMPROVED:  High channel count RTSP cameras are now being imported correctly
  • IMPROVED:  Fixed an issue with cameras showing errors after general network recovery
  • IMPROVED:  Improved event deletion
  • IMPROVED:  Fixed an issue with camera credentials on the discovery page sometimes giving errors
  • IMPROVED:  Fixed an issue with adding 16 encoder channels at once sometimes showing errors
  • IMPROVED:  Fixed a UI issue with Arecont cameras showing incorrect number of camera licenses used
  • IMPROVED:  Fixed an issue that sometimes occurred after setting presets
  • IMPROVED:  Improved syncing of time changes on the Windows OS with the recording software
  • IMPROVED:  Modified behavior of removing cloud permissions from users
  • IMPROVED:  Improved playback in search when playing forward and backwards
  • IMPROVED:  Fixed an issue with the home icon showing the wrong URL
  • IMPROVED:  Fixed an issue with search playback forcing users to high quality
  • IMPROVED:  Improved stability on network disconnections
  • IMPROVED:  Fixed an issue with not releasing streams on disabled cameras
  • IMPROVED:  Improved overall camera discovery
  • IMPROVED:  Fixed UI issue with incorrect numbers of days showing on expired licenses
  • IMPROVED:  Fixed an issue with erroneous unable to record messages sometimes being displayed
  • IMPROVED:  Fixed an issue with archive files
  • IMPROVED:  Fixed an issue with onboard I/O sometimes showing errors in the logs
  • IMPROVED:  Improved validation for DMP panel connections
  • IMPROVED:  Windows about section sometimes not showing image version has been fixed
  • IMPROVED:  Fixed an issue with ONVIF sensors not working correctly when a camera was manually added
  • IMPROVED:  Fixed an issue with RTSP cameras set to C+M
  • IMPROVED:  Fixed an issue with trial messages not displaying properly.
  • IMPROVED:  Fixed an issue with timeline bar in search taking longer to load then expected
  • IMPROVED:  Fixed an issue in search sometimes showing stream limit reached error or failed to retrieve video
  • IMPROVED:  Fixed an issue with no being able to playback offline cameras in search
  • IMPROVED:  Fixed an issue with Linux camera discovery not detecting cameras if the Client NIC is on DHCP and Camera NIC is on Static
  • IMPROVED:  Fixed an issue with an error showing when setting a camera to live only
  • IMPROVED:  Improved data recording file system
  • IMPROVED:  Fixed an issue with disabling DMP 734 with device #16 on a keypad bus
  • IMPROVED:  Improved motion events display on the timeline bar
  • IMPROVED:  Fixed an issue with exporting 4K video for 4 hours
  • IMPROVED:  Fixed a discovery issue with PnP POE and other NIC's
  • IMPROVED:  Improved search playback in specific scenarios
  • IMPROVED:  Fixed an issue with updating camera passwords in the camera
  • IMPROVED:  General timeline search improvements made
  • IMPROVED:  Macros no longer show up incorrectly based on license type
  • IMPROVED:  Improved trail license banner functionality
  • IMPROVED:  Fixed an issue in search sometimes not playing back the high stream in multi-grid
  • IMPROVED:  Areas and zones states are now persisted through reboot
  • IMPROVED:  Improved user experience when moving PTZ
  • IMPROVED:  Improved upgrade logic
  • IMPROVED:  General Arecont camera improvements in the discovery page
  • IMPROVED:  Fixed an issue with sensor only recording not providing an image in an event
  • IMPROVED:  Fixed an issue with manufactures with no default passwords not PnP with the user name
  • IMPROVED:  Improved camera edit configuration logic
  • IMPROVED:  Fixed an issue with showing power off abnormally for a restart
  • IMPROVED:  Fixed an issue with modifying network settings causing camera not to discover correctly
  • IMPROVED:  Fixed an issue with PTZ sometimes not stopping in remote clients
  • IMPROVED:  Fixed a newer version exists error
  • IMPROVED:  Improved cameras not recording notification logic
  • IMPROVED:  Fixed a possible issue with changing recorder from DHCP to static in first time wizard
  • IMPROVED:  Fixed a time zone UI issue with Australia
  • IMPROVED:  Fixed an issue with the drop-down UI element not showing when logging in through WS
  • IMPROVED:  Fixed an issue with modifying Vivotek stream configuration
  • IMPROVED:  Improved Linux time zone change experience
  • UPDATED:  Events now tell WS when a DMP panel is armed
  • UPDATED:  Arecont cameras using single stream no longer record the same stream twice by default
  • UPDATED:  Updated default recording method when adding a camera with RTSP
  • UPDATED:  Updated software licenses notice
  • UPDATED:  Expanded the number of devices supported that are attached to DMP XR550 panel
  • UPDATED:  Device registration updated
  • UPDATED:  Recorder dependencies updated
  • UPDATED:  Maximum number of analytic events sent to WS updated
  • UPDATED:  Updated frequency of missing HDD events sent to WS
  • UPDATED:  Updated login page to take user to license page after expiration
  • UPDATED:  Hidden camera text description updated
  • UPDATED:  MP4 enhancements for the API
  • UPDATED:  Spanish and French translations updated
  • UPDATED:  Moved ReportStar setup options under web services and added a new description
  • UPDATED:  Updated intrusion event permissions
  • UPDATED:  Updated camera information sent to WS
  • UPDATED:  Updated API for serial # changes
  • UPDATED:  Updated API for WS software updates
  • UPDATED:  Updated copyright logic
  • UPDATED:  Updated auto focus permission
  • UPDATED:  Arecont multi-sensor cameras are now added as full by default
  • UPDATED:  Recorder ID is now updated when new one is sent from WS

Apex Server Known Issues and Limitations 1.6

  • Known Issues:  Manually adding Arecont multi-sensor cameras consumes a license for each sensor
  • Known Issues:  Client log in through WS can sometimes be logged twice in the system log
  • Known Issues:  Audio is not currently supported on encoders and enabling audio on them will cause MP4 exports to fail
  • Known Issues:  Video playback from WS alerts can sometimes be reduced to 1.5FPS in Flash
  • Known Issues:  Help option is missing from web client
  • Known Issues:  Email alerts for Arecont EVT multi-sensor cameras are showing all sensors
  • Known Issues:  GOP changes in Arecont EVT multi-image sensor may not reflect in the GUI for other sensors
  • Known Issues:  The camera dialogue loading experience can sometimes be slow when using multi-sensor cameras
  • Known Issues:  Erros can occur when changing RTSP settings even though they were successful
  • Known Issues:  Paging through event search can cause results to not display
  • Known Issues:  Playing back multiple channels in search with Safari can get out of sync because of an out of date Flash version, Chrome works
  • Known Issues:  After changing from STATIC to DHCP, users may be unable to connect to unit through WS relay for a time
  • Known Issues:  Adding a DMP panel requires a refresh of the page to show Zones/Areas
  • Known Issues:  Event search on web client does not show the intrusion type
  • Known Issues:  DMP XR150 gets added to the system as XR550
  • Known Issues:  Entering a port on a manually added camera causes video not to stream
  • Known Issues:  Update camera image fails when a recorder is set to custom HTTP/HTTPS Port
  • Known Issues:  RTSP cameras do not error out properly when added in an orphaned state
  • Known Issues:  RTSP streams default to High+High when added as dual stream
  • Known Issues:  Dirty power cycling a recorder or disconnecting cameras may cause some cameras to show erroneous recording data
  • Known Issues:  When doing a partial import there's no status indication
  • Known Issues:  FIFO data deletion of oldest data of long term recording can appear sporadic in the search timeline bar
  • Known Issues:  Adding an Arecont multi-sensor with the associate camera function will take a license for each sensor
  • Known Issues:  Using the browse update function through relay will generally timeout and fail, this function is best used on LAN

Command Station Future Development

Updated 6/6/2018

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • Okta log-in support
  • Event and Object Search enhancements
  • Export Manager improvements with archives
  • Live/Search Grid improvements

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology.  The following items are subject to change based upon customer feedback & priority.

  • Site List Search
  • Export enhancements
  • Map support

Command Station Release Notes 1.6

  • NEW:  Object search added
  • NEW:  Added logic and notification for excess WS communication
  • NEW:  GPU decoding support added under General Settings
  • NEW:  Added support for FIFO application logging
  • NEW:  Added spinner status animation for loading cameras
  • NEW:  WS password reset link added to login screen
  • NEW:  Right click menus now show an arrow for sub menus
  • NEW:  Recorders with an expired SMA now a notification in the recorder list
  • NEW:  Video panes now become transparent when dragging in the grid
  • CHANGED:  Removed stream and audio options from search types that do not support these functions
  • CHANGED:  WS is no longer listed under local accounts in event search
  • CHANGED:  WS refresh button removed for local accounts
  • IMPROVED:  Fixed an issue when switching users
  • IMPROVED:  Improved overall stability in live and search
  • IMPROVED:  Improved memory usage when minimized
  • IMPROVED:  Improved communication with WS
  • IMPROVED:  General GUI enhancements made throughout application
  • IMPROVED:  Fixed an issue with saved layouts loading zoomed in cameras
  • IMPROVED:  Fixed an issue with local recorders log in prompt
  • IMPROVED:  Fixed an issue with streams loading as high when they shouldn't
  • IMPROVED:  Improved search playback behavior
  • IMPROVED:  Updated application dependencies
  • IMPROVED:  Fixed an issue with 360 cameras sometimes overlapping each other
  • IMPROVED:  Improved layout function on multi-monitor
  • IMPROVED:  Fixed some UI issues seen in full screen
  • IMPROVED:  Updated status spinner behavior
  • IMPROVED:  Switching users now fills the fields out correctly
  • IMPROVED:  Fixed an issue with the first frame sometimes not displaying in search
  • IMPROVED:  Long camera names now display correctly in export manager
  • IMPROVED:  Fixed an issue exporting on low bandwidth networks
  • IMPROVED:  Issue with being unable to open archives Intermittently has been fixed
  • IMPROVED:  Intermittently not loading cameras has been fixed
  • IMPROVED:  Security enhancements
  • IMPROVED:  Snapshots are not longer time stamped with GMT time incorrectly
  • IMPROVED:  Camera link stability improved
  • IMPROVED:  Encoders added over RTSP video freezing every few minutes has been fixed
  • IMPROVED:  UTC zoom button control improved
  • IMPROVED:  Switching users no longer puts the cursor in the password field
  • IMPROVED:  Continuous play in event search improved
  • IMPROVED:  Fixed an issue with loading multiple archives
  • IMPROVED:  Login screen now shows the correct language after changing the default language in user preferences
  • IMPROVED:  Improved performance with video on slow loading recorders
  • IMPROVED:  Fixed a missing colon in OSD text
  • UPDATED:  Updated characters supported in local user names
  • UPDATED:  Updated local account naming
  • UPDATED:  Updated local users predefined fields
  • UPDATED:  Spanish and French translations updated
  • UPDATED:  Updated connecting tooltip

Command Station Known Issues and Limitations 1.6

  • Known Issues:  Export completed data/time is not showing up in export manager
  • Known Issues:  AF button is disabled on cameras that support auto focus
  • Known Issues:  Disconnecting from a recorder after doing an object search and running another search without connecting can cause stability issues
  • Known Issues:  Connecting to a recorder in event search will not show all available options until exiting to live and back to search
  • Known Issues:  Continuous playback of all results in event/object search does not playback correctly

OpenEye Mobile 1.6 (Android)

  • NEW: Added OKTA (SAML) single signon support
  • CHANGED: The "Forgot Password" button is always displayed
  • IMPROVED: Changed authentication method to bearer token authentication for improved security
  • IMPROVED: Fixed problem with disconnecting and app possibly crashing when switching networks (e.g. when on LTE and switching to WiFi)

OpenEye Mobile 1.6 (iPhone/iPad)

  • NEW: Added OKTA (SAML) single signon support
  • CHANGED: The "Forgot Password" button is always displayed
  • IMPROVED: Changed authentication method to bearer token authentication for improved security
  • IMPROVED: Updated stream quality selection menu
  • IMPROVED: Fixed problem with Search not displaying the first image before payback begins

OpenEye Mobile Future Development

Short-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • Push Notifications

Mid-Term Development:

Please note:  OpenEye uses Agile structured development and the Scrum methodology, the items below are subject to change at any time based on customer feedback & priority.

  • 2-Step Verification support
  • View more than four cameras at a time