Technical Support Representative

Liberty Lake, WA Last Updated: December 5th, 2022

OpenEye, a manufacturer of security products, is looking for a Technical Support Representative to provide phone and email support to our customers for a variety of our video security products. As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them. In the role of Technical Support Representative, you will analyze and resolve customer hardware, software, and network problems in a timely and accurate manner.  With a career at OpenEye, you will learn new technologies and have the opportunity to grow within the organization.

This position sits in our Liberty Lake, WA headquarters. This is not a remote position.

Role and Responsibilities

  • Troubleshoot network communications including router issues, WAN link outage, and switch problems
  • Troubleshoot software/hardware, user processes and mechanical operation
  • Support customers over the phone, email, and/or remote automation interfaces
  • Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service
  • Assist the department with creating knowledge base articles to increase customer self-support
  • Learn new technologies and take on more responsibilities as the organization grows

Qualifications

  • High School Diploma or a General Education Degree
  • Minimum 2-5 years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
  • Excellent verbal and written communication skills
  • Ability to work well with others
  • Must be a problem-solver who is flexible and responsible
  • Must be able to work in a team-based collaborative environment
  • Enjoy interacting with people

Preferred Qualifications

  • Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.
  • Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)
  • Knowledge of electrical wiring, proper grounding, etc.
  • Knowledge of Linux OS

Why OpenEye? 

  • Rapid growth company with lots of career and development opportunities 
  • New, state-of-the-art building 
  • Collaborative, fun, creative culture where freethinking and idea sharing is encouraged 
  • Competitive compensation 
  • Medical, dental, and vision insurances 
  • Life and disability insurance 
  • 401(k) retirement plan with great company matching 

All About OpenEye: 

OpenEye, The Cloud Video Platform, is a leading provider of cloud-managed solutions for video security, business intelligence, and loss prevention. OpenEye Web Services streamlines operations and reduces the burden on IT, making it easier to manage and maintain video deployments and integrations of all sizes. 

Our open cloud platform combines and analyzes event data from video, alarm systems, access control, sales transactions and Internet of Things (IoT) devices. We transform events into actionable insights that enhance security and increase business profitability. OpenEye’s professional recording hardware and cloud-managed solutions are available globally through a trusted network of certified service providers.

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


OpenEye is developing the future of surveillance in Liberty Lake, Washington