Partner Training Specialist

Liberty Lake, WA Last Updated: June 24th, 2022

Partner Training Specialist

OpenEye, an innovator in the design and development of cloud-centric software solutions for commercial video management systems, is seeking a Partner Training Specialist to join our growing team in the Liberty Lake, WA office.

The Partner Training Specialist is responsible for the development and implementation of training tools and programs for OpenEye’s products and services, including defining training objectives. The Trainer must possess extensive knowledge of the technologically sophisticated products OpenEye sells, and their applications to solve customer problems, in order to explain their advantages and answer questions. Success in this position will be measured by the Trainers ability to apply technical and commercial knowledge to explain and evangelize the specifications, best practices, use cases, functionality, and benefits of OpenEye's products and services to sales and customers in easily understandable terms using varying communication mediums.

RESPONSIBILITIES

  • Produce training courses and testing material for OpenEye products and services for online distribution to internal and external customers
  • Manage OpenEye’s certification programs, tools and courses
  • Collect data and report on training utilization and effectiveness
  • Recommend and implement training improvements based on organizational objectives
  • Coordinate and produce video FAQs on trending support and product issues
  • Collaborate with marketing and product teams to develop targeted education and training content which increases adoption of OpenEye products and improves customer understanding of OpenEye’s unique value proposition in the market
  • Coordinate and deliver webinars on varied topics focused on product education and promotion. (Best Practices, Tips and Tricks, Product Releases, How Tos, Technology Spotlights)
  • Assist in developing and presenting onsite training to corporate and field locations
  • Act as a thought leader for our platform and industry, including speaking engagements and written works
  • Collaborate with our marketing team to develop innovative programs that drive demand

REQUIRED EXPERIENCE

  • Bachelor’s degree, required
  • 3-5 years of experience developing and delivering virtual content
  • Knowledge of training methodologies
  • Experience with Learning Management Systems and Webinar Platforms
  • Excellent communication, presentation, organizational, and customer service skills
  • Ability to communicate and collaborate cross-functionally across a diverse set of perspectives and areas of expertise
  • Ability to work on multiple projects simultaneously in a small, fast-paced environment
  • Passion for technology and interest in developing a deep understanding of complex products and technologies
  • Travel up to 25%
  • Understanding of VMS, a plus

WHO WE ARE

OpenEye has been building video security and loss prevention tools since 1999. Our on-site and cloud-based products can be found protecting facilities such as schools, hospitals, banks, retail stores, and airports all over the world. We’re driven by a passion to make the world a safer place! We are located in beautiful Liberty Lake Washington just between Coeur D’Alene Idaho and Spokane Washington. Learn more about us here www.openeye.net/about-us

 WHY OPENEYE IS THE RIGHT CHOICE!

  • Collaborative, Fun, Creative Culture
  • Casual Dress (jeans are welcome!)
  • Competitive Salary + Bonus Opportunities!
  • Medical, Life and Disability Insurance
  • 401(k) Retirement Plan
  • Family Friendly (flexible schedules)
  • Work from Home Days

COMPANY BENEFITS
OpenEye offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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OpenEye is developing the future of surveillance in Liberty Lake, Washington