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OpenEye implements an all new FAQ database for customer support

Dec 10, 2006, Spokane WA - OpenEye, Inc. announced today the release of a new online FAQ database accessible from the OpenEye Website and, with additional integrator specific content, through the OpenEye Partner Support Website.

“The new FAQ database offers product family and keyword search functionality," said Neal Jasicko, Head of Tech Support, "making it far easier to locate relevant support information for a specific issue. Our tech staff are continually adding new entries based on support incidents and product updates.”

Customers accessing the FAQ database from the OpenEye Website will be able to search and view all open product FAQs about topics such as DVRs, Cameras, Software, and 3rd party product support. For members of the OpenEye Partner Support Site the FAQ Database will also contain technical resource documents and specialty configuration information to assist in the installation and integration of OpenEye’s products.

For more information on OpenEye’s DVR, HVR, and NVR systems or any other OpenEye product please contact your local sales representative or visit www.openeye.net.

	About OpenEye
	OpenEye’s primary focus is the manufacturing of Digital Video Recorders (DVRs), which are primarily used in the security industry to record and manage video digitally. OpenEye’s DVRs have gained popularity throughout the world because of features such as motion tracking and remote video/audio monitoring. Leveraging its experience in manufacturing, server design, and network video, OpenEye now focuses on a highly targeted segment of the security industry. The company is located at 23221 E. Knox Ave. Liberty Lake, WA 99019. Phone is 888-542-1103. Fax is 509-232-5261. Website is www.openeye.net.