|
|
November 30, 2005, Spokane WA -
OpenEye Inc, announced today that it is implementing a 24/7 emergency
support program for its Platinum partners.
Beginning December 7, 2005 OpenEye will offer 24 hour/ 365 day-per-year
phone support for its commercial security division. The program was
initiated to support mission critical applications such as banks, prisons,
the military, and other high security installations. “We understand the
necessity of offering around the clock support to our clients,” said Neal
Jasicko, OpenEye’s Technical Support Services Manager. “When a mission
critical installation has a question or issue, it is imperative that they
are taken care of immediately--regardless of the time of day.”
The program is designed to work as an emergency, after- hours support
service. A support engineer will respond to the after-hours calls of
Platinum partners within 30 minutes.
|
