OpenEye Inc, announced today that it is implementing a 24/7 emergency support program for its Platinum partners.
Beginning December 7, 2005 OpenEye will offer 24 hour/ 365 day-per-year phone support for its commercial security division. The program was initiated to support mission critical applications such as banks, prisons, the military, and other high security installations. “We understand the necessity of offering around the clock support to our clients,” said Neal Jasicko, OpenEye’s Technical Support Services Manager. “When a mission critical installation has a question or issue, it is imperative that they are taken care of immediately--regardless of the time of day.”
The program is designed to work as an emergency, after- hours support service. A support engineer will respond to the after-hours calls of Platinum partners within 30 minutes.