Heroic Customer Service

Heroic Customer Service

Heroic Customer Service means OpenEye's customers receive more than quality products when they choose to partner with OpenEye. We use Heroic Customer Service as our way of showing gratitude to our partners on a daily basis. Partners should expect Heroic Customer Service from every department and from every employee. Below are some examples of what you can expect when you partner with OpenEye:

Heroic Customer Service

  • Technical support

    • 24/7 support
    • Industry leading hold times
    • Emphasis on solving your problem, not having you jump through hoops
    • Follow-through. We do what we say
    • Advance Replacements
    • Post RMA follow-up
  • Software Development

    • Focus on easy to use software interfaces
    • Emphasis on backward compatibility to protect your investment
    • Custom development projects delivered on time
    • Ongoing software development/advancements to ensure that our partners maintain a competitive advantage
    • Quality software that is reliable and meets specifications
  • Sales

    • Responsive Sales Team
    • Focused on creating partners not simply customers
    • Clear focus on developing sincere relationships
    • Rapid follow up on sales inquiries
    • Jumping through hoops to help our partners win the business
  • Quality

    • Advanced ISO 9001: 2000 Quality processes to ensure the products we sell exceed expectations
    • Warranty
    • Advance replacement warranty on most products
    • Fair out-of-warranty policies that get you back up and running for a fraction of the cost of most extended warranty plans
  • Administrative

    • Personal access to executive team members
    • 24-hour turnaround on all credit applications
  • Operations

    • RoHS compliant product line
    • Rapid Order Turnaround
    • Same day for stock orders
    • 48-hour turnaround on custom build orders
    • 48-hour turnaround on product repairs
    • Specialized and custom packaging to ensure safe arrival